The Role
Customer Experience Officers handle client inquiries via multiple channels, promote products, analyze customer data, and maintain relations with clients while ensuring high service quality.
Summary Generated by Built In
The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Limassol.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email and telephone
- Perform personal clientele analysis and taking actions as required
- Handle client inquiries appropriately and ensuring that high level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
Main requirements:
- University Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefit from:
- Attractive remuneration package
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Speak Your Strength – Language Proficiency Check
- Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!
Skills Required
- Degree in a business-related field
- Client handling experience in the financial services sector
- Excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Am I A Good Fit?
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
