We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.
We also provide services for online payment and virtual goods providers.
Responsibilities:
- Reviewing all incoming community interactions on different social media platforms.
- Moderating any prohibited and/or inappropiate content found therein.
- Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
- Escalating Real-Life Threats as needed.
- Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.
Requirements
- Passion for video gaming and customer service.
- Comfortable with using VR devices.
- Excellent communication and writting skills.
- Fluent in English.
- Ability to juggle multiple tasks while managing your time efficiently.
- Good attendance rate and attention to details.
- Being fast, albeit thorough, reading skills.
- Experience in a relevant, similar, or related field (an asset).
- Be up-to-date with the latest trends within the online community.
Benefits
- Full-time schedule, plus employee benefits, including health and dental care when eligible.
- CAD $17.95 per hour
- Partnerships with STM, Telus, and BIXI (among others).
- Employee Assitance Program.
We look forward to hearing from you!
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, On-site
Skills Required
- Passion for video gaming and customer service
- Comfortable with using VR devices
- Excellent communication and writing skills
- Fluent in English
- Ability to juggle multiple tasks effectively
- Good attendance rate and attention to details
- Fast and thorough reading skills
- Experience in a relevant, similar, or related field
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
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