Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
We are growing and have an open position as a Customer Support Representative.
Skills and Qualifications:
- Excellent written skills in English;
- Experience in the Client support area will be a plus;
- Basic technical background (strong experience in using apps);
- Proactive approach, empathetic individuals, problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Providing Customer Support for the website users
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
We Offer: - Competitive compensation linked to EUR rate;
- Medical insurance after the trial period
- English classes;
- Shifts between 8am - 10pm (includes 8 working hours + 1 hour break.);
- Corporate training and parties.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
