Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job DescriptionPay Rate: $18/ hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
We are seeking a dedicated and skilled Maintenance Technician 1 to join our dynamic Resort Operations team. The ideal candidate will play a key role in maintaining the resort's facilities, ensuring a safe and enjoyable experience for all guests. This position offers a variety of responsibilities, including preventive maintenance, troubleshooting, and responding to guest requests with efficiency and professionalism.
As the Maintenance Technician 1, you will:
- Execute engineering projects as assigned by resort leadership, ensuring timely and efficient completion.
- Perform preventive maintenance tasks to maintain the optimal functionality of resort facilities and equipment.
- Complete basic maintenance tasks, including painting, caulking, and repairing wall damage.
- Troubleshoot and resolve plumbing issues related to toilets, tubs, jacuzzis, showers, faucets, and sinks.
- Reset circuit breakers and GFCIs, replace bulbs, and measure voltage using appropriate tools.
- Install, replace, and troubleshoot TVs, remotes, and other electronics to ensure proper operation.
- Diagnose and repair appliances, replace minor components, and assist with full appliance replacements as necessary.
- Actively engage in procurement and inventory management to ensure that materials and tools are always available.
- Utilize resort operations devices and software (e.g., HotSOS) efficiently for reporting and communication.
- Adhere to safety protocols and guidelines, proactively identifying and addressing potential hazards.
- Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.
- Minimum of 1 year of hands-on trades & maintenance experience in a resort or commercial environment.
- Be energetic, self-motivated, and expressive with a keen eye for detail.
- Strong communication skills are essential for fostering positive relationships with both guests and peers.
- Able to adapt to various situations, thrive under pressure, and deliver results within designated timeframes is paramount.
- Must regularly lift and/or move, push and/or pull up to 50+ pounds.
- Must demonstrate proficiency in reading, writing, and conversing in English.
- Availability to work weekends and holidays as needed.
- Must be at least 18 years old and possess a valid driver’s license.
- Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
- Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Minimum of 1 year hands-on trades and maintenance experience in a resort or commercial environment.
- Energetic, self-motivated, with a keen eye for detail.
- Strong communication skills with guests and team members.
- Ability to adapt, work under pressure, and meet designated timeframes.
- Regularly lift and/or move, push and/or pull up to 50+ pounds.
- Proficiency in reading, writing, and conversing in English.
- Availability to work weekends and holidays as needed.
- Must be at least 18 years old and possess a valid driver's license.
- Maintain a smoke and tobacco-free workplace; tobacco users will not be considered.
- Pass a background check and drug test.
- Demonstrate eligibility to work in the United States.
- Experience with basic maintenance tasks: painting, caulking, wall repair, plumbing (toilets, tubs, showers, faucets), electrical (reset breakers, GFCIs, replace bulbs, measure voltage).
- Ability to diagnose and repair appliances, and install/replace electronics and TVs.
- Experience with procurement and inventory management for materials and tools.
- Experience using resort operations devices and software (e.g., HotSOS) for reporting and communication.
What We Do
Westgate Resorts is a diversified American hospitality and timeshare company headquartered in Orlando, Florida. As the largest privately held timeshare company in the world, it operates a portfolio of more than 60 properties, offering a collection of world-class, family-oriented luxury resorts. The company focuses on delivering high-quality vacation ownership experiences and hospitality services for families across various destinations.
