Engineering Team Lead, Support Funnel

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-NM3

Job Description

World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 27 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.

The Support Funnel team is building a self-service support platform to make sure that our more than 41M+ users are able to get help as quickly as possible. The platform will allow us to design self-service flows with a no-code solution and then deploy them into the hands of customers in a matter of minutes. Customer Support is a big deal for us and we will do our best to keep our 41 M+ registered customers, 130.000+ courier partners, and 60.000+ restaurant and retail partners happy. The solutions the team is building, are serving all the parties, consumers, courier partners and merchant partners thus the work of the team will impact lives of all our user base. The team can easily track their impact and see their impact since thousands of our support associates benefit from the work the team does. 

As a team lead, you’ll be an inspirer, facilitator, and an enabler for the team to do what they do best by running the weekly cycle of the team, participating in designing technical solutions, making personal development plans, hosting regular 1on1s, taking part in recruitment, and being there for your team whenever they need you. 

At Wolt, we work with high ownership in small cross-functional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement. 

Feel free to check the Wolt Tech Blog for more read about our culture & technology here.
This role can be based either in our tech hubs in Berlin or Helsinki. 

Qualifications

We expect you to be a good communicator, willing to serve people in and outside of your team, and a product-oriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. You know what it takes to develop top-quality software, take care of people, and achieve ambitious goals together.

You are the rare gem when you also have a solid engineering background with Python, so you will be able to speak the same language with your team and stakeholders. Having experience with AWS, Kubernetes and distributed systems will for sure help too. So if you’re looking for a role to combine your engineering and leadership skills - this is it! 🚀

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Noora ([email protected]).