This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week
Overview:We are seeking an experienced team supervisor to manage Workforce Enablement Solution's "Hardware & E-Document Services team". This team is composed of one Technical Engineer and multiple Infrastructure analysts focused on PC hardware and peripheral management, move services and Print/Fax hardware and software engineering and operations.
As the team supervisor you will be tasked with managing the workload and assignments of your team, setting objectives, holding frequent one-on-ones, conduct team meetings, and reviewing key results of your team members and providing feedback and guidance for your team. This team supervisor will need to frequently collaborate with various teams, departments, and stake holders.
Primary Responsibilities:- Manage and oversee execution of project plans for any scope; ensure adherence to all Department and Technology standards and procedures, including all documentation requirements.
- Assign resources and monitor progress of all assignments; ensure completion of schedules.
- Responsible for short and long-term staffing planning.
- Manage application development and support testing efforts, technology infrastructure, project management and other technology domains. May review specifications, preparation and execution of testing; may assist in day-to-day efforts of staff on an exception basis. Serve as subject matter expert in assigned area of responsibility.
- Translate requirements to assist staff in preparing detailed specifications for system enhancements. Recommend designs based on business requirements. Identify issues and concerns.
- Serve as a client liaison to review priorities and manage the overall client queue. Build rapport within the organization. Communicate and develop a professional level of cooperation across the organization.
- Manage efficient operations and effectiveness of areas of responsibility. Recommend new technology, policies or processes to benefit the organization and improve deficiencies. Typically lead technical evaluations of vendor software.
- Ensure assigned team demonstrates a strong understanding of the business environment and needs within the area of responsibility. Understand technical, business and operational impacts of a project or problem.
- Responsible for the job growth and career development of assigned staff members by providing training plans, guidance and sharing knowledge.
- Contribute to the development of a cost center budget.
- Recommend and initiate new policies and procedures that improve performance and effectiveness of the Department.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
4 to 7
Education and Experience Required:- A combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ engineering and/or architecture experience and 2 years leadership experience
- Proficiency with pertinent project management, word processing and spreadsheet applications
- Excellent problem-solving skills to assist in issue resolution
- Familiar with application development software and hardware platforms
- Excellent verbal and written communication skills
- Prior experience driving project milestones and delivery dates
- Prior experience recommending and implementing system solutions
- Proven mentoring and leadership capabilities from a project management perspective
- Bachelor’s degree
- Minimum of 8 years’ technology management or large program leadership experience
- Jira/Agile skill
- PowerBI skills
- Print and Fax experience
- PC hardware experience
Top Skills
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
