Engineering Services Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.

The Engineering Services Team Manager is responsible for leading and developing Hohmann & Barnard's Engineering Services team while ensuring the timely delivery of high-quality technical support, project documentation, and engineering-related services to customers and internal stakeholders. This position serves as a working manager, balancing leadership responsibilities with active participation in technical review, project coordination, workflow management, and customer support. The successful candidate will oversee a team of technical professionals and external service providers while driving continuous improvement initiatives that enhance efficiency, quality, scalability, and customer satisfaction.

The Engineering Services Team Manager plays a critical role in supporting the company's growth by developing people, improving processes, leveraging technology, and maintaining a high-performing technical services organization.

Key Responsibilities:

Technical Services & Customer Support

• Provide technical guidance and assistance to customers, sales personnel, product management, manufacturing, and other internal stakeholders.
• Review technical submittals, drawings, calculations, specifications, and project documentation for quality and completeness.
• Assist in the resolution of technical issues, customer inquiries, and project challenges.
• Support the development and maintenance of technical resources, design tools, standard details, and engineering documentation.
• Maintain a thorough understanding of company products, applications, installation requirements, industry standards, and relevant building codes.

Team Leadership & Development

• Lead, coach, mentor, and develop Engineering Services personnel to achieve individual and departmental objectives.
• Conduct recruiting, interviewing, hiring, onboarding, and training activities for Engineering Services staff.
• Conduct performance evaluations and provide ongoing feedback, coaching, and professional development opportunities.
• Develop and implement performance improvement plans when necessary.
• Establish clear expectations, accountability, and performance standards for team members.
• Foster a collaborative, customer-focused culture centered on responsiveness, quality, and continuous improvement.
• Support succession planning and long-term team development.

Project & Workflow Management

• Manage daily Engineering Services operations, workload distribution, and resource allocation.
• Monitor department capacity and prioritize projects to achieve established turnaround time goals.
• Coordinate and balance work among internal team members and external drafting, estimating, and engineering resources.
• Identify and address workflow bottlenecks, resource constraints, and service inefficiencies.
• Ensure project deliverables are completed accurately, consistently, and on schedule.
• Maintain visibility of project status and communicate priorities across the organization.

External Resource Management

• Coordinate and manage third-party engineering firms responsible for engineering calculations, sealed documents, and related engineering services.
• Oversee external drafting, detailing, and estimating resources to ensure quality, consistency, and adherence to project schedules.
• Establish and maintain productive relationships with external service providers.
• Evaluate external resource performance and capacity to support departmental objectives.

Process Improvement & Technology Leadership

• Lead continuous improvement initiatives focused on operational efficiency, quality, and customer service.
• Identify opportunities to streamline workflows through automation, technology enhancements, and improved processes.
• Evaluate and implement emerging software, digital tools, and AI-enabled solutions that improve productivity, responsiveness, and overall service delivery.

Cross-Functional Collaboration

• Partner closely with Sales, Product Management, Manufacturing, Marketing, and Operations teams to support business objectives.
• Participate in strategic planning initiatives involving technical services, customer support, and product implementation.
• Communicate effectively across departments to ensure alignment on priorities, schedules, and customer expectations.

Success Measures

Success in this role will be measured by:

• Achievement of Engineering Services turnaround time objectives.
• Internal and external customer satisfaction.
• Quality and accuracy of department deliverables.
• Team productivity, engagement, and retention.
• Effective utilization of internal and external resources.
• Successful implementation of process improvements and operational efficiencies.
• Development of scalable systems and infrastructure that support organizational growth.

Qualifications Required

• 5+ years experience in engineering services, technical services, drafting, detailing, construction products, building envelope systems, masonry, structural components, or a related industry.
• Strong understanding of construction documents, technical drawings, specifications, and project workflows.
• Experience managing project priorities, schedules, and resource allocation.
• Experience working directly with customers and internal stakeholders in a technical support environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead teams while remaining actively involved in technical and operational activities.

• Experience within the masonry, anchoring, building envelope, structural connection, or specialty construction products industries.
• Proficiency with AutoCAD, Revit, and related design/documentation software.
• Experience managing third-party engineering, drafting, or technical service providers.

You must be legally authorized to work in the United States. If you now and in the future require sponsorship for an employment visa (e.g., H-1B), you will not be considered eligible for this position.

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.