This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are looking for a seasoned L3 TAC Network Engineer to join our elite GSD Organization within HPE Aruba Networking. You will act as the final escalation point for complex and high-priority technical issues involving Aruba wired and wireless infrastructure, network access control, and cloud-managed platforms (Aruba Central). This role requires a high level of technical depth, customer engagement, and cross-functional coordination.
How you´ll make your mark:
- Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers.
- Resolve complex issues involving:
- ArubaOS switches (CX and legacy)
- Aruba wireless LAN controllers and APs
- Aruba ClearPass (NAC)
- Aruba Central (cloud-based network management)
- SD-Branch, SD-WAN, and EdgeConnect platforms
- Reproduce customer issues in lab environments and provide detailed root cause analysis.
- Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements.
- Write and maintain high-quality technical documentation and knowledge base articles.
- Lead technical bridges for major incidents and manage communications with stakeholders.
- Participate in on-call rotation for critical customer support.
- Mentor L1 and L2 engineers and contribute to process and tool improvements.
About you:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in enterprise network support or TAC engineering.
- Strong understanding of Layer 2/3 protocols, wireless technologies, and network security.
- Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms).
- Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS).
- Proficiency with tools like Wireshark, packet capture, and network diagnostics.
- Excellent problem-solving skills and a customer-first mindset.
Preferred Qualifications:
- Aruba Certified Switching Professional (ACSP) or Aruba Certified Edge Professional (ACEP)
- CCNP, CWNP, or equivalent certifications
- Experience with scripting (Python, REST APIs) and automation tools (Ansible)
- Knowledge of public cloud networking (AWS, Azure) and Zero Trust frameworks
Why HPE Aruba Networking?
- Work with cutting-edge technologies in a fast-paced, collaborative environment.
- Engage with global Fortune 500 customers and top-tier technical talent.
- Be part of a purpose-driven culture focused on innovation, customer success, and continuous learning.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
