Engineering Program Manager
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.
Joining our OCTO HPE Org as a Program Manager and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals.
We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.
With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.
What you'll do:
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Incident Management: Lead the response and resolution of critical incidents, ensuring timely and effective actions are taken to minimize downtime and impact on end-users.
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Program Coordination: Manage program timelines, identify bottlenecks, and ensure smooth workflow by maintaining close communication with cross-functional teams.
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Data Analysis and Reporting: Use analytical skills to review program data, identify trends, and develop insights to drive decision-making. Generate reports to track key program metrics and provide regular updates to stakeholders.
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Escalation Management: Establish and follow proper escalation procedures to engage the right teams and resources promptly when handling complex production issues.
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Process Improvement: Continuously assess and enhance incident management processes and methodologies to ensure efficient and effective handling of issues.
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Stakeholder Communication: Keep key stakeholders, including executives and management, informed about incidents, resolutions, and ongoing improvement efforts.
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Issue Tracking and Resolution: Work with Engineering and Support teams to ensure any program-related issues are promptly identified, documented, and resolved. Escalate critical issues when necessary.
What you need to bring:
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Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
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Experience: 6-8 years in program management or a similar role.
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Exposure to SaaS model of product delivery.
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Ability to understand business needs and translate them into technical solutions. Proficiency in data analytics. Proven ability to operate effectively in a dynamic, ambiguous environment. Automation experience is a plus.
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Proven track record of partnering with engineering teams to drive improvements in tooling and automation. Understanding of process engineering and optimization, including, gathering, analyzing and defining business and functional requirements.
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Excellent project management skills and proficiency in program management tools (e.g., Jira, Salesforce).
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Strong technical background, with in-depth knowledge of cloud technologies, and web applications.
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Exceptional communication and leadership skills, with the ability to ensure clear, concise updates for both technical and non-technical audiences.
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Demonstrated experience working cross-functionally with Engineering, Support, and Customer teams.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
