Engineering Program Manager

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Team

The Engineering Program Management is responsible for the management of Software Development Lifecycle (SDLC) process, ensuring timely execution and readiness of software deployments. Engineering Program Managers work closely and collaboratively with Engineering Directors, Development Managers, Engineers, Product Management, DevOps and SaaSOps. The team is responsible for managing the completion of engineering plans/commitments, feature enhancements vs. automation/technical improvements, and SDLC changes driven by industry best practices.

About the Role:

Reporting to Manager, Engineering Program Management, the Engineering Program Manager (EPM) will be responsible for supporting Engineering teams for multiple LOB’s.

You will work closely with the Engineering Directors and Managers and other key stakeholders to facilitate and lead the definition of ‘ready’ prior to the start of a development cycle, then drive teams to achieve ‘code complete’ and reach the definition of ‘done’ according to the plan. You will act as an objective voice communicating sprint execution status to various levels of leadership.

The ideal candidate is a highly organized and detail-oriented software project/program manager with a track record of delivering best-in-class products. You will have a high degree of curiosity. The ideal candidate also understands complex technical scenarios/requirements, as well as effectively manage and overcome obstacles to progress and/or suggest alternative strategies/directions. The successful candidate should be an outstanding manager of a cross-functional project/program team, capable of leading and supporting multiple program/project execution tasks with a "hands on" style that employs a high degree of personal interaction with the process.

Key Responsibilities:

Ensure effective management and execution of the SDLC process, as well as the completion of technical and business dependencies.

Responsible for enabling cross-functional collaboration for project, or release deliverables, between Product, Engineering and SaaSOps.

Deliver clear, concise, and frequent communication of the status of project/sprint execution and compliance with the target business objectives, to the project and business teams, as well as senior management.

Work independently on large-sized projects or releases with high degrees of complexity and multiple dependencies

Facilitate and lead agile development practices, scrum of scrums.

Escalate concerns to the team members, stakeholders and senior management when appropriate.

Continuously improving software development planning and delivery processes. Perform regular plan retrospectives and take actions.

Perform with a strong sense of urgency and ability to meet deadlines.

Coach, mentor, motivate, and supervise project team members and other project managers.

Formulate/ report on the organizational KPI’s to track efficiency, predictability, and quality metrics throughout the software delivery cycle.

Extract useful metrics from agile tools that teams can use in their own continuous improvement processes

Your Key Strengths:

A minimum of 3 years of project or release management experience, with a minimum of 3 years in software development, lifecycle or technology management in a scrum or agile environment.

Proven record managing software development projects with multiple interdependencies or as a release manager in a Software as a Service (SaaS) environment, including Mobile and Cloud deployments.

Possesses extensive knowledge of software development lifecycle processes, release management, and knowledge of agile development methodologies (Scrum, Kanban)

Exceptional time management and prioritization skills, with great attention to detail

Excellent presentation, verbal, and written communication skills with an ability to communicate to all levels of the organization

Self-directed and self-motivated, with a high level of organizational skills for facilitating project team interactions, accurate/ efficient project data organization, investigating process gaps and driving solutions.

Effective interpersonal skills for working with various stakeholders. Strong influence and teamwork skills. Ability to build, direct and influence teams

Strong critical thinking and decision-making skills. Ability to manage conflict and drive decisions

Being assertive, understanding when assertiveness is required

Optional: Bonus Skills

Experience with Jira,

Confluence and Git is an asset

PMP, Agile SCRUM

Master certifications is an asset

Previous coaching, mentoring, and leadership experience.

#LI-AV1

#LI-hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.