Engineering & Operations Manager

Engineering & Operations Manager

Location: Washington, DC

Clearance: Top Secret

Status: Exempt

Salary: $160,000.00 - $180,000.00

Responsibilities:

• Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
• Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals
• Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
• Provide remote and on-site support until the incidents are resolved
• Provide a root cause and mitigation analysis post-incident within 24 hours
• Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
• Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
• Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
• Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
• Adhere to all established change management processes, contribute to documentation repository.
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
• Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
• Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
• Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
• A successful candidate for this position would possess the following skills/traits:
• Technical:
• Ability to learn various technologies quickly
• Technical minded (in execution) but business focused (in planning)
• Focus on precision and detail when performing duties
• Willingness to leverage Vendor Support contracts for system changes and troubleshooting
• Operational:
• Comprehensive in planning, execution and documentation
• Go-Getter or Self-Starter; ability to work with light instruction
• Willingness to cross-train or mentor team members
• Ability to understand the big picture
• Professional:
• Ability to shift focus and priorities on a daily basis
• Excellent written and verbal communication
• Excellent customer service skills
• Willingness to participate in lower-level support as a surge resource when needed
• Managerial/Leadership:
• Ability to assist team members in improving non-technical skills
• Excellent team interaction and communication
• Willingness to provide instruction as needed but not micro-manage team members
• Ability to: understand the big picture, problem, or goal; create 50% of the solution independently; work with engineers to finalize a plan of action; and participate at an engineering and operational level as needed (i.e. fill gaps in expertise on project)

Qualifications:

• 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.
• At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. Able to know teams’ skillsets, make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support.
• A Bachelor’s degree in an IT or related field
• 1 of the following certifications: M365X, VCP or CCNP
• Active Top Secret clearance
• Strong experience implementing and troubleshooting a Virtualized Windows server environment including Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
• Strongly preferred:
  • Strong demonstrable experience with any F5 BIG-IP product or any F5 certification
  • (e.g. experience with or certified in: LTM, GTM, APM, etc.)
  • Strong engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios
  • Any of the following certifications: F5, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA, MCEM, LPIC, Linux+, Red Hat
  • Experience working engineering projects during a data center consolidation, particularly V2V migrations from Hyper-V to ESXi
  • Experience managing large infrastructure migration projects

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.