Sr Engineering Operations

About the Role:

As an Sr. Engineering Operations, you will play a crucial role in optimizing the efficiency and effectiveness of our engineering department by focusing on key operational functions. You will be responsible for streamlining and automating processes, managing resources, and ensuring our engineering teams have the support they need to excel. This role is less focused on day-to-day project management and more on the underlying operations that enable engineering success. You will report to the Senior Manager Project Management Office and work closely with engineering leaders and cross-functional teams.

Responsibilities 

Acquisition Integration 

• Facilitate the integration of acquired engineering teams and processes into existing operations. 

• Coordinate the alignment of tools, systems, and workflows to ensure smooth transitions. 

• Support communication and change management activities related to acquisitions, leveraging agile coaching techniques to accelerate team adoption. 

Access & Onboarding Management 

• Operationalize and maintain access management processes for engineering resources, including software, systems, and facilities. 

• Manage the onboarding and offboarding of engineering personnel, ensuring appropriate access is granted or revoked in a timely manner. 

• Process interim access adjustments based on project needs and security protocols. 

• Ensure compliance with access management policies and procedures. 

Operational Tools & Process Consistency 

• Drive consistent implementation and best-practice usage of engineering tools such as Jira, ADO/GitHub, and similar platforms across product development teams. 

• Act as a Jira and Confluence administrator, owning configuration, workflow design, and governance. 

• Partner with product and engineering teams to standardize agile ceremonies, backlogs, and delivery processes. 

Domain List & Repository Management 

• Work with DevOps and Engineering Leadership to manage and maintain engineering-related domain lists (e.g., software repositories, build servers) to ensure proper access control and organization. 

• Implement and enforce policies related to domain list usage and governance. 

Vendor Account Optimization 

• Manage and optimize vendor accounts related to engineering software, hardware, and services. 

• Identify opportunities to consolidate vendors, negotiate better terms, and reduce costs. 

• Monitor vendor performance and ensure SLAs are met. 

Capitalization Reports Management 

• Collaborate with product teams, Accounting/Finance, and Engineering Leadership to manage and maintain capitalization reports for engineering projects. 

• Ensure accurate tracking of engineering labor and expenses for capitalization purposes. 

Data, Reporting & Insights 

• Own the creation and maintenance of operational dashboards and reports using BI tools (e.g., Power BI) to surface engineering health metrics, trends, and key insights. 

• Translate data into actionable recommendations for engineering leadership. 

Annual SOC II Audit 

• Help product teams prepare for and provide evidence for the annual SOC II audit. 

• Identify process improvements that make evidence collection more efficient each year. 

Qualifications 

• 5+ years of experience in software engineering, with a demonstrated evolution into engineering operations, product management, or agile program leadership. 

• Hands-on technical background as a software engineer, with strong understanding of enterprise software development workflows and best practices. 

• Proven experience as a Product Manager, Product Owner, or Agile Coach, with the ability to drive cross-functional alignment and delivery. 

• Proficiency administering tools like Jira, Confluence, ADO, or GitHub at an organizational level. 

• Experience building and maintaining dashboards and reports using BI tools (e.g., Power BI, Excel). 

• Strong stakeholder management skills — comfortable conducting requirement-gathering sessions, workshops, and presenting to leadership. 

• Excellent organizational, time-management, and problem-solving skills. 

• Familiarity with generative AI tools and their application in optimizing operations. 

• Experience managing international or cross-regional teams is a plus. 

• Experience with vendor management and contract negotiation is a plus. 

• Experience with SOC II compliance and audit procedures is a plus. 

Education 

Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field. 

Benefits Overview 

At Mitratech, we believe that great work comes from happy, healthy, and supported team members. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. 

Our Benefits Include: 

• Competitive compensation and annual performance bonuses 

• Private health, dental, and vision insurance 

• Paid Time Off (PTO) and 11 company holidays 

• 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days 

• 30-day year-end bonus (Christmas bonus) 

• Parental leave (6 weeks) 

• Internet and home office allowance (paid quarterly) 

• Savings fund and additional insurance options 

• Recognition and reward programs 

• Access to telemedicine, nutrition, and psychological support 

• Opportunities for continuous learning, growth, and career advancement 

We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.