- Provide technical leadership with strong architecture literacy, reviewing and guiding scalable, secure, and resilient solutions across complex retail enterprise ecosystems.
- Partner with Architects to validate system designs, integration patterns, and non-functional requirements including performance, security, and availability.
- Ensure engineering best practices are followed across design, development, testing, and deployment.
- Lead and coordinate multiple development PODs across domains such as Enterprise Services (OMS, Loyalty, Omnichannel), DevOps, SRE, Security, and Databases.
- Drive execution and delivery under T&M governance, ensuring predictable outcomes, quality standards, and delivery transparency.
- Manage cross-team dependencies, proactively identifying risks and mitigating impacts across distributed, high-availability systems.
- Act as a senior escalation point for client-facing issues, managing high-severity situations with structured corrective action plans and clear recovery timelines.
- Communicate effectively with business stakeholders and leadership, translating technical complexity into concise executive-level updates on status, risks, and remediation.
- Build trusted relationships with client counterparts through consistent delivery, accountability, and transparent communication.
- Oversee production stability in collaboration with DevOps and SRE teams, supporting incident response, root cause analysis, and continuous improvement initiatives.
- Promote strong engineering discipline around CI/CD, security, observability, and operational readiness.
- Foster a culture of accountability, collaboration, and continuous improvement across engineering teams.
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- Proven experience as an Engineering Manager or Technical Manager in large enterprise environments.
- Strong understanding of modern application architectures, distributed systems, and cloud-native platforms.
- Experience managing multiple teams or PODs in retail or similarly complex enterprise domains.
- Demonstrated ability to manage client escalations and delivery under T&M or similar commercial models.
- Excellent communication skills with the ability to present technical and delivery information to executive audiences.
- Experience in retail enterprise systems such as OMS, Loyalty, Omnichannel platforms, or large-scale customer-facing systems.
- Exposure to DevOps, SRE, security, and data platforms in high-availability environments.
- Prior experience working with global, distributed teams.
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What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
