Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset.
Key Responsibilities:
- Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions.
- Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation.
- Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance.
- Provide technical guidance and mentorship to engineers on the team
- Conduct code reviews and ensure high code quality and standards adherence
- Identify technical debt and propose and implement solutions for improvement
- Stay updated on emerging technologies and best practices in software engineering
- Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward
- Conduct performance evaluations, set career development goals, and support professional growth for team members.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred)
- 12 + years of experience in designing and developing distributed, and scalable systems, with at least 3 years in a leadership or management role
- Experience in breaking down monoliths into microservices with an emphasis on resiliency
- Proven experience managing and scaling engineering teams.
- Excellent problem-solving, communication, and leadership skills.
- Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows.
- Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus
- Strong problem-solving skills and ability to think strategically
- Excellent communication and collaboration skills
- Ability to thrive in a fast-paced and dynamic environment
- You understand what it takes to run mission critical software in production
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field
- 12+ years of experience in designing and developing distributed, scalable systems
- At least 3 years in a leadership or management role
- Experience in breaking down monoliths into microservices with emphasis on resiliency
- Proven experience managing and scaling engineering teams
- Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
