The Role
The Engineering Manager will lead a team of engineers, manage project execution, resolve technical issues, and foster a high-performance culture to ensure scalable solutions.
Summary Generated by Built In
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As an Engineering Manager at Olo, you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. We are looking for an Engineering Manager with experience leading high performing teams to deliver the best possible experience for our customers.
You will be responsible for leading and supporting our Core Team who own our Ordering API's and Guest Engagement features within our Order services.
This position is fully remote and allows you to work from anywhere within Northern Ireland.
How you’ll make an impact
- Manage execution of engineering projects, meeting deadlines and maintaining quality standards.
- Drive the identification, prioritisation, and resolution of technical debt by collaborating with teams to assess its impact, partnering with the product team to integrate remediation into project planning, and communicate outcomes to leadership, ensuring balance with feature development and sustainable system architecture.
- Own and execute on your team's product roadmap, aligning it with long-term business objectives.
- Develop and implement new processes to address business needs.
- Keep the team competitive by adopting new technologies and industry best practices.
- Ensure engineering teams work effectively with other functions to meet business goals.
- Deliver systems that meet performance, scalability, and quality standards, consistently delivering reliable solutions.
- Regularly evaluate team performance and quality, driving necessary improvements.
- Resolve major technical issues, acting as the main point of escalation for stakeholders.
- Work with clients and partners to address technical needs, resolve challenges, and ensure effective solutions.
Leadership Responsibilities:
- Manage an engineering team, ensuring strategic alignment with business goals and successful execution of deliverables.
- Eliminate roadblocks and empower the team, acting as a servant leader who ensures team success.
- Drive team growth through mentoring, 1:1s, and development plans, fostering professional development.
- Promote a high-performance culture that encourages innovation, inclusion, and diverse perspectives.
- Guide team technical development, enforce best practices, and provide mentorship.
- Lead the hiring and development of engineering talent, ensuring alignment with team objectives and organisational values.
What will set you up for success
- Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 12+ years of engineering experience, with 2+ years in management.
- Deep knowledge of technical architecture, system design, and scalability.
- Experience collaborating across teams to develop and execute product roadmaps.
- Proven success in hiring and managing engineering teams.
- Strong history of managing and developing technical teams, focusing on performance.
- Excellent interpersonal skills, with the ability to collaborate across teams with empathetic leadership.
- Familiarity with emerging technologies and a track record of driving process improvement, experimentation, and innovation.
- Leads independently while staying aligned with company objectives.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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The Company
What We Do
Ordering and delivery platform for restaurants. Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships.
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