Engineering Manager

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Key Responsibilities

● Mentor/grow/retain engineers and strengthen relationships across internal and external and local

and remote resources

● Bring Conversational AI projects to life: Lead/organize the engineering team, define

architectural/technical requirements, develop and improve the platform, integrate with other

systems, collaborate with Sutherland Global and client teams to gather technical requirements,

support, educate

● Develop standards to ensure scalability, system resiliency and performance

● Enhance tools and processes to accelerate development, improve teamwork, increase efficiency,

capabilities, robustness, quality, etc

● Work with a diverse team across multiple time zones (in-house & offshore)

● Work with Data Scientists, Machine learning experts and external partners to drive improvements

to the AI/ML capabilities of the platform

● Provide thought leadership on technologies, development and collaboration processes, industry

standard methodologies.

● 10+ years of experience leading and building scalable web products, services and platforms

● Experience building large scale application architectures in complex environments

● Experience with cloud-native builds working with API end-points, microservices and

contemporary web architectures

● Experience with modern dev/ops architectures and tools

● Fluent in several of these languages: NodeJS, Javascript, Python, Rails, etc.

● You have full-stack cloud infrastructure knowledge with appreciation of high availability systems

across wide-ranging environments, including legacy systems

● Prior experience across different working environments, including: agency/dev shop, enterprise,

startups and innovation divisions a plus

● Prior experience with Chatbot/IVR, ML/AI development, messaging apps and platforms

development a plus

● Prior experience with data science, ML/AI development, Amazon Lex, Google DialogFlow,

meya.ai, Watson a plus

Other Requirements
● Ownership mindset: Reliable, takes pride in the quality of their work.
● Hunger: A desire to explore and raise the bar in building conversational experiences and eagerness to embrace the new and unknown
● Communicator: Skills to communicate with stakeholders on engineering, product, business and client teams
● Must have flexibility to work with distributed teams across multiple time zones.
● Role is remote. Occasional global and domestic travel may be required

All your information will be kept confidential according to EEO guidelines.