The Role
Lead and develop a software engineering team responsible for scalable backend services, APIs, data processing, and production operations. Own delivery across the software lifecycle, establish quality and reliability practices, partner with Product and AI/ML teams, manage priorities and risks, coach engineers, recruit talent, and build an inclusive culture. The role requires strong backend, cloud, distributed systems, CI/CD, observability, and people leadership experience.
Summary Generated by Built In
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While primarily remote, this role requires occasional visits to the Bristol office or London.
Are you ready to make your mark?
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While primarily remote, this role requires occasional visits to the Bristol office or London.
Are you ready to make your mark?
About the Role
Intermedia is looking for a Manager, Software Development to join our engineering team.
In this role, you will lead a team of software engineers responsible for building the services and
Intermedia is looking for a Manager, Software Development to join our engineering team.
In this role, you will lead a team of software engineers responsible for building the services and
capabilities that transform product, customer, and generated data into meaningful, actionable
insights. You will be accountable for the team's people, execution, engineering quality, and
delivery while partnering closely with Product, AI/ML, Data, DevOps, and other engineering
teams.
You will help translate our strategy into an executable engineering roadmap,
create an environment where engineers can do their best work, and ensure the team delivers
secure, scalable, reliable solutions that create measurable value for our customers and business.
This role is ideal for an engineering leader who combines strong software development
experience with effective people leadership and is excited about building teams and products in a
rapidly evolving AI environment.
What You Will Be Doing
• Lead and develop a team of software engineers.
• Own the team's execution across the software development lifecycle, from requirements
and technical design through development, testing, deployment, and ongoing production
support.
• Partner with Product, AI/ML, Data, and business stakeholders to translate product
strategy and customer needs into clear engineering priorities and deliverables.
• Work with technical leaders and engineers to establish sound architecture and
engineering approaches for scalable backend services, APIs and data processing.
• Drive predictable delivery by establishing clear priorities, managing dependencies,
identifying risks, and removing obstacles that impact team execution.
• Ensure solutions meet appropriate standards for quality, scalability, reliability,
performance, security, observability, and maintainability.
• Establish and reinforce strong software engineering practices, including code reviews,
automated testing, CI/CD, documentation, monitoring, and production readiness.
• Foster effective collaboration between software engineers, AI/ML engineers, data
engineers, product managers, and other technical teams.
• Ensure that our services are integrated effectively into
• Ensure that our services are integrated effectively into
production products and customer experiences.
• Monitor team and system performance, identify opportunities for improvement, and drive
continuous improvement in engineering effectiveness and operational reliability.
• Establish clear goals and expectations for team members and provide regular coaching,
feedback, and performance management.
• Support the professional development and career growth of engineers through ongoing
coaching, development planning, and meaningful opportunities to expand their skills.
• Recruit, interview, onboard, and retain high-performing engineering talent.
• Build an inclusive, accountable team culture that encourages ownership, collaboration,
experimentation, and continuous learning.
• Help the team navigate ambiguity and rapidly evolving technologies while maintaining
disciplined engineering and delivery practices.
• Stay current with emerging developments in AI, analytics, data platforms, and software
engineering and help determine where new technologies can meaningfully improve
Intermedia's products or engineering practices.
What You Will Bring to the Role
• Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 8+ years of professional software development experience, including experience
leading or managing software engineers.
• Demonstrated experience leading engineering teams responsible for developing and
operating production software.
• Strong technical foundation in backend software development, APIs, distributed systems,
cloud architectures, and modern software engineering practices.
• Experience managing software development through the full lifecycle, including
planning, design, development, testing, deployment, and production operations.
• Demonstrated ability to manage priorities, dependencies, risks, and delivery across
complex technical initiatives.
• Experience setting goals, providing feedback, coaching engineers, and supporting
individual performance and career development.
• Experience recruiting, interviewing, and onboarding software engineering talent.
• Ability to partner effectively with Product Management and translate product and
business objectives into engineering plans.
• Strong understanding of software quality, testing, CI/CD, observability, reliability, and
operational excellence.
• Working knowledge of cloud platforms such as AWS or Azure and modern cloud-based
application architectures.
• Strong problem-solving and decision-making skills with the ability to balance technical
quality, delivery speed, customer needs, and business priorities.
• Excellent communication, presentation, and interpersonal skills with the ability to work
effectively across technical and non-technical teams.
• Experience working with Agile development methodologies and frameworks.
Job Benefits
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
- 8+ years of professional software development experience, including leading or managing software engineers
- Experience leading engineering teams developing and operating production software
- Strong backend software development, API, distributed systems, cloud architecture, and modern software engineering knowledge
- Experience managing the full software development lifecycle, including planning, design, development, testing, deployment, and production operations
- Experience managing priorities, dependencies, risks, and delivery across complex technical initiatives
- Experience setting goals, providing feedback, coaching engineers, and supporting performance and career development
- Experience recruiting, interviewing, and onboarding software engineering talent
- Ability to partner with Product Management and translate business objectives into engineering plans
- Strong understanding of software quality, testing, CI/CD, observability, reliability, and operational excellence
- Working knowledge of AWS or Azure and modern cloud-based application architectures
- Strong problem-solving and decision-making skills
- Excellent communication, presentation, and interpersonal skills
- Experience working with Agile development methodologies and frameworks
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The Company
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
