About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
We are looking for an experienced and skilled Engineering Manager to join and lead an engineering team. This role requires a balanced blend of the following traits:
Technical acumen - A good understanding of architectural complexities of a real time system, comprehension of the nuances of scalability and availability, awareness of the pros and cons of different technologies, and the ability to drive the right decisions through intelligent questioning
Vision - Coming up with, and articulating, a clear vision to the team, with a clear understanding of where the business is headed and how the team fits in that picture
Hiring and Performance Management - Identify, recruit, and retain high performing engineers on their team; conversely, provide constructive feedback when needed and keep a high bar of performance
We are a small global product development team with big ambitions. We move fast but also adopt modern best practices of software engineering. We like efficiency & robustness in both code and team processes.
Responsibilities
- Conceptualize new features with product managers, designers, and engineers.
- Direct team in technical and architectural decisions.
- Balance technical and product work, making appropriate and timely prioritization decisions to accelerate the business.
- Help triage bugs, production issues, and oncall escalations.
- Actively manage performance on the team, providing feedback, coaching, and career development.
Requirements
- Lead teams building tools and products at scale
- Excellent verbal and written communication skills
- Work on multiple initiatives in parallel
- Attract and retain high caliber engineers
- Experience and expertise in web development, modern software development best practices
- Expertise with at least one programming language, and ideally familiarity with many others
Please note that this position requires 2 days worked in office in Porto, Portugal.
Annual Portugal Hiring Range: €70,000 - €90,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Hybrid
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.
Skills Required
- Lead teams building tools and products at scale
- Understanding architectural complexities of real-time systems, scalability, and availability
- Experience and expertise in web development and modern software development best practices
- Expertise with at least one programming language
- Familiarity with multiple programming languages
- Excellent verbal and written communication skills
- Ability to work on multiple initiatives in parallel and prioritize work
- Attract and retain high caliber engineers; hiring and performance management experience
- Help triage bugs, production issues, and on-call escalations
- Work in-office 2 days per week in Porto, Portugal (hybrid)
- Compliance with security, data protection and SDPC training and responsibilities
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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