Location: Come and join us in Berlin.
Freenow by Lyft empowers smarter mobility decisions, helping people move freely and cities thrive.
We’re looking for a dynamic Engineering Manager to lead our Passenger and Driver Care team. In this role you will rebuild a team to ship customer and driver support automations, build AI assist features and lead certain integrations, while working with talented frontend, backend and AI engineers.
If you’re ready to bring your ideas, lead with impact, and rebuild a team to deliver the best support experience, hop on board for your next ride with Freenow.
- Ensure a sustainable delivery of your team while giving transparency, making pragmatic trade-offs and motivating the team with your positive energy
- Integrate and collaborate with other disciplines and other tech leads as one team
- Develop and improve processes and software development techniques together with your team
- Help your software engineers to grow: Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals
- Foster autonomy in decisions and processes of your squad
- Work with the recruiting team: Not only on attracting but also on retaining and onboarding new team members
Our Techstack: Java | Kotlin | AWS | Docker | Git | Kafka | ElasticSearch & more
TO BE SUCCESSFUL IN THIS ROLE:- You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin
- You're familiar with financial processes such as charging customers, creating invoices, providing data to accounting
- You possess strong leadership skills and can effectively guide and motivate your team
- You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team.
- Your way of communication is structured and transparent as well as polite but clear
- You have a growth mindset and can quickly adapt to change
- You are a creative problem-solver and enjoy finding innovative solutions to challenging engineering problems.
- You are interested in leveraging LLMs to build the best customer and driver support experience
- Excellent English communication skills (written and verbal)
Flexible working arrangements
LinkedIn Learning
Sabbatical & special leave policies
WeRoad partnership
Birthday, 24th + 31st December off
Short term EU work policy
Mobility Credit
Health Insurance
Employee assistance program
DIVERSITY, EQUITY & INCLUSION:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport. Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive. Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.
Skills Required
- Strong software engineering background; multiple years building software systems
- Experience with Java or Kotlin
- Familiarity with financial processes (charging customers, invoicing, providing data to accounting)
- Leadership and people management experience; mentoring, goal setting and team motivation
- Interest in and ability to leverage LLMs/AI to build customer and driver support experiences
- Experience with AWS, Docker, Git, Kafka and ElasticSearch
- Excellent English communication skills (written and verbal)
What We Do
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe available in 9 markets and in over 150 cities. Users can access all types of mobility services within a single app including taxis, Ride (PHV), Carsharing, eScooters, eBikes and eMopeds and public transport. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. The Germany-based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,000 employees in more than 26 offices work for the services of FREENOW, which is led by CEO Thomas Zimmermann. Intelligent Apps GmbH Neumühlen 19 22763 Hamburg Germany Managing Directors (Geschäftsführer): Thomas Zimmermann, Dr. Johannes Prantl Chairman of the Supervisory Board (Vorsitzender des Aufsichtsrats): Stephan Unger Contact: Tel.: +49 40 30606890 Fax.: +49 40 306068966 E-Mail: [email protected] FREENOW FAQ: https://support.free-now.com/hc/en-gb Help Center: https://support.free-now.com/hc/en-gb/requests/new Registry entry: Register court: District Court Hamburg Register number: HRB 110377 Privacy Policy: https://free-now.com/uk/gtc-privacy-policy-cookies/
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