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Attentive is the AI marketing platform for leading brands.
The Role
Lead the Shopper Personalization team, overseeing technical vision, high-throughput data solutions, and team development while ensuring alignment with business goals.
Summary Generated by Built In
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
We’re seeking a self-motivated, highly driven Engineering Manager to lead our Shopper Personalization team. You’ll be at the helm of building and optimizing a cutting-edge platform that supports data-driven products and drives strategic outcomes for our customers. This team is building the platform that empowers our clients to curate audience segments, which Attentive uses across the platform to personalize content. By delivering more relevant and engaging messages, this drives higher performance for our clients and better experiences for their customers.
In this role, you’ll collaborate closely with Machine Learning, Product Management, and Engineering leadership to ensure the Personalization platform meets the diverse needs of these teams and our clients. This hands-on role requires a balance of people management, technical direction, and cross-functional leadership, making it ideal for a leader who excels in driving innovation and execution.
What You’ll Accomplish
- Lead the technical vision for the team, aligning with company goals and driving strategic outcomes through innovative data solutions
- Oversee the design and implementation of high-throughput data solutions, ensuring that they are scalable, efficient, and capable of powering critical operations
- Partner with teams across AI, ML, analytics, and other departments to enhance and expand our search platform, ensuring it meets the evolving needs of the organization
- Establish and uphold high standards for data quality, governance, and system integration; addressing complex distributed data challenges with robust solutions
- Recruit, mentor, and develop a high-performing engineering team, fostering a culture of continuous learning, experimentation, and collaboration
- Balance and prioritize multiple projects, ensuring timely delivery and alignment with business objectives while maintaining high standards of technical excellence
- Champion the technical design, development, implementation and support of web stack and big data applications including extending its capabilities applications using existing and emerging technology platforms
Your Expertise
- You have 5+ years of industry experience developing software, with a proven track record of solving complex product challenges and delivering impactful solutions
- You are an outstanding coach and mentor, with a talent for developing high-performing teams and nurturing a culture of continuous improvement and collaboration
- You have a strong commitment to software quality, with a history of building reliable, high-uptime systems that meet and exceed performance expectations
- You excel at translating business needs and product requirements into well-defined projects, taking a hands-on approach to solution design, implementation, and execution
- You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution
What We Use
- Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
- Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
- Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS
- Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
- Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
US based applicants:
-The US base salary range for this full-time position is $220,000 - $270,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-EF1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
AI
Big Data Applications
Ml
Software Development
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The Company
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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