Engineering Manager, Platform
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
As the engineering manager for our Platform and Core Services teams, you will play an essential role in planning and executing our technical vision. You will own our platform, including our infrastructure, deployment pipelines, and core services.
We’re looking for someone who is impact-orientated and willing to partner closely with the rest of the engineering team. You’ll thrive here if you’re energized by impact, have a high quality bar, and take an iterative approach to software engineering.
We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Own your team's technical output and set the pace. Deliver high quality, performant, maintainable services and infrastructure that accelerate our overall engineering velocity
- Coach and mentor your teams. Lead through example. Support and amplify your teammates’ strengths.
- Develop and own your teams’ roadmaps. Build rapport with the broader engineering team to inform your priorities.
- Identify bottlenecks and implement improvements to engineering processes, tools, and procedures
- Promote a culture of collaboration and learning across engineering, product, and design via mentoring, documentation, presentations, or other knowledge sharing methods
Qualifications
- 7+ years of experience, with 3+ years of management experience
- Significant professional experience directly managing DevOps, Infrastructure, or Platform engineers.
- Self directed attitude. You have a record of taking solutions from idea to impact
- Great communication skills. Clear, concise, and able to communicate technical concepts to less technical partners
- Experience decomposing complex systems into manageable, observable services
- Expertise in event-driven design
- Professional experience standing up infrastructure with Terraform or other infrastructure as code tools, building CI/CD pipelines, and containerizing applications with Docker
- Expertise authoring automation using scripting languages such as python or bash
- Familiarity with a cloud ecosystem such as AWS, GCP, or Azure (AWS preferred)
- Excellent at managing ambiguity. Masterful ability to break down big, messy problems (demanding requirements, bugs, etc) into smaller parts with tractable solutions and clear iterations
- Growth mindset and a sense of humor. You welcome feedback and when you stumble you get back up. You adapt quickly in a fast-paced environment and you enjoy fostering an environment that prioritizes fun, learning, and growth #LI-Remote
Charlie Health does not provide visa sponsorship.
90-Day Plan
In your first 90 days at Charlie Health, we anticipate you will:
- Create a strategy and vision for Charlie Health’s technical platform
- Grow the team by hiring talented software engineers
- Work with your team to build and deliver new core services that power features such as authentication, authorization, user identity, and client communications
- Partner with our product engineering teams to set service standards and raise the quality bar
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.