The Role
Lead the MRP team to improve integrations, ensure technical execution, mentor engineers, and enhance system reliability for Plaid's services.
Summary Generated by Built In
Access is Plaid’s distribution engine. The role is critical to making self-service tools for customers and institutions to detect and act on quality issues. This will increase the quality of connections between customers and institutions for their end users. Ultimately, customers should get the best integration experiences while reducing support burden and improving reliability.
We are responsible for delivering trusted, transparent integration experiences and building tools that reduce support burden while improving the reliability of Plaid’s connections with financial institutions. This includes developing and maintaining core surfaces such as institution registration, developer dashboards, disconnect webhooks, and support APIs. Our mandate extends beyond building infrastructure—we empower external partners and customers to manage their integration experience more effectively.
We manage both operational workflows and developer-facing products, while also shaping customer-facing solutions. By building technologies that automatically detect and respond to changes at financial institutions, we ensure users are seamlessly transitioned to more secure and reliable APIs. In parallel, we design scalable self-service and diagnostic tools that reduce reliance on manual support. Ultimately, we safeguard connection quality, strengthen reliability, and ensure customers consistently engage with their institutions through secure, efficient pathways.
Responsibilities
- Lead the MRP team as we expand the team's focus to more surface areas where Plaid's customers interact with us regarding access.
- Ensure technical execution quality, delivery velocity, and team health.
- Partner cross-functionally with Product and Partnerships to align on the roadmap and support migrations.
- Evolve team processes and infrastructure to support rapid iteration without sacrificing reliability.
- Grow and mentor a high-performing engineering team. Actively participate in roadmap planning, design reviews, and hands-on technical work when needed.
- Drive accountability for longtail access uptime, reliability, and system observability. Products: New access experience, Institution Insights, and Support Experience.
- Migrations of items/customers from the old extractor to the new extractors.
- Registration of customers with banks.
Qualifications
- Prior full-stack product experience. Strong product intuition and the ability to work across ambiguous problem spaces.
- Prior high-scale systems experience, strong systems thinking, and ability to evaluate architectural tradeoffs.
- Demonstrated experience leading high-performing engineering teams.
- Track record of mentoring engineers and growing technical leaders.
- Excellent communication and cross-functional collaboration skills.
Top Skills
Full-Stack
System Design
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Plaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financial accounts with the apps and services they want to use. Plaid connects with over 11,000 financial institutions across the U.S, Canada and Europe.
At Plaid, we have diverse backgrounds and skills, but we're all passionate about building a more efficient and inclusive financial infrastructure—together.
