Engineering Manager, Incident Response & Observability

Squarespace is looking for an Engineering Manager for our Incident Response & Observability (IRO) function.

In this role you will drive our strategy for incident response and observability. You will lead a team of engineers that will encourage best practices, remove anti-patterns and provide best in class tooling for observability and incident management at scale. Working with engineering teams at large and customer support, you will provide processes to allow us to properly detect, mitigate and resolve incidents efficiently.

Reporting to the Director of Developer Experience in the Infrastructure Engineering group, you'll work hybrid-onsite through our Dublin office.

You'll Get To…

• Advocate for and strive to put in place an accountability model for all services across engineering based, but not limited to, cornerstones such as SLOs,SLIs and error budgets
• Work with engineering, product and customer support to improve adoption of standard methodologies, processes, tooling and customizable incident response management flows across Squarespace with the goal of driving positive change in measurable incident metrics such as MTTD, MTTA and MTTR 
• Own the incident retrospective process, focused on finding and solving for patterns and systemic engineering shortcomings that contribute to production issues and negatively impact the business. Push for long-term solutions beyond simple band-aids to ensure whole classes of problems go away.
• Lead planning and execution of business continuity, capacity planning and disaster recovery exercises.  
• Own the software observability platform including logging, metrics, and tracing.

Who We're Looking For

• 5+ years of experience managing a technical team
• 5+ years as a hands on SRE practitioner  
• Ability to work with distributed teams supporting highly available and distributed infrastructure.
• Communication skills, with a history of successfully engaging and collaborating with stakeholders across organizational boundaries to achieve shared goals.
• Ability to create a shared vision, inspire and motivate individuals and teams to make that vision a reality.
• Deep familiarity with a variety of incident response frameworks and best practices of systems and software engineering development.
• Understanding of risk management and business continuity principles and practices.
• Familiarity with software observability tools and best practices including logging, metrics, tracing, and data visualization.

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.