Engineering Manager, Customer Security

Squarespace is looking for a experienced Security Engineering Manager to lead a newly defined Security team focused on Customer Security advocacy to oversee the abuse pipeline with an emphasis on trust & safety.

You will collaborate with our Product Managers to promote strategies and implementations that enhance security for our customers while minimizing friction.

You will partner with other teams within Squarespace to define what constitutes abuse of our products and to implement automation and processes that reduce its impact.

You will report to the VP of Security in our NYC office. This is a hybrid work schedule with 3/days in-office.

• Collaborate with all teams handling abuse to define a decision matrix for when to suspend an account, product, or engage in discussions with our customers.
• Ensure alignment amongst teams responsible for different types of abuse.
• Develop automation with 'human in the loop' processes to assign a risk score to each abuse complaint and take appropriate actions.
• Work with Product Managers on authentication and authorization strategies that minimize friction while enhancing customer security on our platform and products.
• Keep Product Managers informed about emerging security techniques for authentication and authorization.
• Track, document, and report abuse metrics.
• Define, collect, and analyze security KPIs and KRIs for the customer security organization.
• Mentor and support junior team members.

• Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience).
• 3+ years experience leading a team in cybersecurity, with a strong enthusiasm for Authentication and Authorization.
• You have solid knowledge of Linux operating systems and cloud platforms (AWS & GCP).
• You have experience with automation tools for handling intake complaints and concerns from customers.
• Familiarity with frameworks such as NIST, CIS, ISO 27001.
• You are adept at working collaboratively with stakeholders across organizational boundaries.
• Knowledge of software development, design, and proficiency in at least one of the following languages: Java, Python, Node, or Go.
• 1+ years of experience with domain or website abuse processes.

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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