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We are establishing a dedicated India-based engineering team to build and operate an end-to-end Email-as-a-Service (EaaS) platform for our product. This platform will handle automated delivery of alerts, reports, and system notifications at scale. As Engineering Manager, you will simultaneously shape the technical architecture and grow the team, reporting directly to senior product and engineering leadership.
This is a dual-track role: you are expected to be deeply technical while also being an effective people manager and cross-functional collaborator. You will own both the quality of the technical output and the health of the team delivering it.
What You Will Own- Technical Architecture
- Define and evolve the architecture for the email delivery platform, covering IaC design, service topology, reliability patterns, and scalability strategy.
- Set engineering standards for Terraform/OpenTofu module design, OpenStack/Rancher deployments, and Kubernetes-based workloads.
- Drive technology decisions around deliverability, observability, and infrastructure automation with documented ADRs.
- Lead hands-on technical contributions including code and IaC reviews, design reviews, and incident resolution.
- Team Leadership
- Hire, onboard, and develop a high-performing senior engineering team based in India.
- Run sprint planning, retrospectives, and 1:1s. Foster a culture of ownership, technical excellence, and continuous improvement.
- Identify skill gaps and create structured growth plans for team members.
- Act as the primary escalation point for technical and delivery issues within the team.
- Delivery and Stakeholder Management
- Translate product requirements into a clear technical roadmap with milestones and risk assessment.
- Communicate progress, blockers, and trade-offs clearly to non-technical stakeholders.
- Coordinate with product managers, backend engineers, and security teams to align on requirements and dependencies.
What We Are Looking For
- 8+ years of engineering experience, with at least 2 years in a tech lead or engineering management role.
- Proven hands-on expertise in infrastructure-as-code using Terraform or OpenTofu in production at scale.
- Strong command of OpenStack and/or Rancher environments, with experience deploying and operating Kubernetes workloads.
- Demonstrated experience designing and operating distributed backend services, preferably including messaging or notification systems.
- A track record of hiring and developing senior engineers, including conducting structured interviews and building team culture.
- Excellent written and verbal communication, with the ability to produce clear technical proposals and present to leadership.
- Comfort with ambiguity: this is a greenfield platform and you will define much of the process alongside the product.
Nice to Have
- Prior experience building an email delivery, notification, or messaging platform from the ground up.
- Familiarity with email deliverability tooling, ISP feedback loops, and large-scale SMTP infrastructure.
- Experience establishing engineering teams in India for globally distributed organizations.
- Open-source contributions or prior technical writing/blogging that demonstrates depth of knowledge.
Tech Stack
Terraform / OpenTofu
OpenStack
Rancher
Kubernetes
Helm
GitOps
Python / Go
SMTP / MTA
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 8+ years of engineering experience
- At least 2 years in a tech lead or engineering management role
- Hands-on expertise in infrastructure-as-code using Terraform or OpenTofu
- Strong command of OpenStack and/or Rancher
- Experience deploying and operating Kubernetes workloads
- Experience designing and operating distributed backend services
- Track record of hiring and developing senior engineers
- Excellent written and verbal communication
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
