The Role
Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.
We are product engineers at heart. Cross-functional teams, led by engineering and product managers, and designers, deliver services capable of processing billions of records using event-based architecture in real time, sustaining millions of visits per day, and sending tens of billions of communications per year.
We are expanding and looking for an Engineering Manager who will take care of people, product, tech excellence and processes and help us reach our moonshot mission. You’d join the Channel Readiness Team — the team that ensures every message our customers send reliably reaches their audience, without requiring merchants to become technical or compliance experts. This team exists to make messaging feel simple, powerful, and worry-free, so merchants can focus on growing their business, not managing infrastructure.
The Channel Readiness Team is responsible for:
Effortless Channel Setup - enabling merchants to quickly and confidently configure email, SMS, and push channels, with complexity handled behind the scenes.
Maximising Reach - helping every customer achieve high deliverability out of the box, without needing to understand technical nuances like sending limits, domain warm-up, or inbox reputation.
Invisible Compliance - automatically guiding merchants to meet channel-specific and market-specific regulations, so they stay compliant without additional effort.
Protecting Platform Reputation - proactively defending Omnisend’s infrastructure and its customers from abuse, ensuring long-term deliverability and trust at scale.
What you’ll do @Omnisend:
- Actively participate in scaling the business domain;
- Hire, grow and retain top engineering talent;
- Set a direction and clear goals for team members in terms of product and engineering;
- Manage team performance and perform quarterly reviews;
- Ensure team’s work technical excellence;
- Take accountability in terms of planning and estimation of team capacity;
- Challenge the team and ensure that estimation and plan are viable;
- Ensure product development has a healthy balance between speed, quality, security, reliability etc.;
- Ensure appropriate development methods are chosen to deliver value (experiment, increment, platform).
We expect that you’ll bring:
- 2+ years of technical background track record;
- 2+ years of experience in a team leadership role;
- Initiative in AI adoption;
- Capable of making decisions to achieve the best, but not ideal solution;
- Planning and dependency management skills. Stakeholders management;
- Experience in engineering practices introduction and adoption;
- Capable of inspiring and leading an engineering team;
- Outcome and value-oriented;
- Open communicator;
- “We can do” attitude;
- Fluency in English;
- Experience in building customer-facing products would be an advantage.
How we work and what we value:
- Company-wide OKR and GIST framework;
- Empowered product teams that solve customer and business problems;
- Objective-based planning and experimentation-driven delivery;
- Product-led growth;
- Daily product metrics analysis and data-driven decisions;
- Often reach-outs to our customers to solve their problems;
- Outcomes and customer value delivery over outputs and feature factories;
- Lots of experiments to validate hypotheses and assumptions ("Ship to learn");
- "You build it, you run it"
What we offer in return:
- Gross salary starting point from 6500 EUR/month based on experience;
- Quarterly salary reviews;
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend;
- Working methods and best practices inspired by the best tech companies in Silicon Valley;
- Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
- Flexible working hours and remote work possibilities;
- Private health insurance;
- Unlimited access to psychotherapy;
- Workstation budget;
- Personalized work anniversary gifts (house cleaning, spa treatments, international flights etc.);
- Attractive company-led yearly workation abroad and team-led team-building events.
Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.
Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.
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The Company
What We Do
Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing. We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/
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