The Role
Lead the onboarding team at PPRO, developing APIs and UIs while mentoring engineers to improve onboarding experiences for customers. Collaborate with product management and ensure operational excellence.
Summary Generated by Built In
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
As the Senior Engineering Manager in the Boarding Domain, you will own the end-to-end technical strategy, architecture, and execution for PPRO’s customer onboarding portfolio. Your role is to drive engineering excellence, ensuring that our systems are scalable, secure, and optimised for seamless customer onboarding.
You will collaborate closely with Product, Compliance, and Commercial teams to deliver an efficient, compliant, and automated onboarding experience for global customers. Balancing technical vision with hands-on leadership, you will mentor engineers, streamline development processes, and foster a culture of innovation and ownership.
Mission and Vision of the Boarding Domain
The Boarding Domain’s mission is to build a world-class onboarding platform that provides frictionless, compliant, and efficient access to payment methods while securely managing customer data throughout their lifecycle.
Our vision is to develop self-service tools that enable swift, scalable, and seamless onboarding while replacing legacy systems with modern, high-performing solutions like the nascent Welcome Platform.
What you will be doing:
- Define and Lead Engineering Strategy
- Set the technical direction for the Boarding Domain in alignment with the SLT, ensuring scalability, security, and performance in alignment with business objectives.
- Build a robust and future-proof architecture, leveraging modern cloud-native technologies.
- Drive technical innovation to improve automation, reduce onboarding time, and enhance compliance capabilities.
- Deliver Engineering Excellence
- The Boarding Domain’s mission is to streamline PPRO’s customer onboarding process, providing frictionless, compliant, and efficient access to payment methods while managing customer data securely throughout their lifecycle. The vision is to deliver self-service tools that enable swift, lean, and seamless onboarding
- Lead and Scale a High-Performing Team
- Manage and grow a strong team of engineers, fostering a culture of collaboration, accountability, and continuous learning.
- Act as a mentor and coach, empowering engineers to take ownership and innovate.
- Create an environment where product, engineering, and compliance work together seamlessly to deliver business value
- Drive Operational Excellence
- Optimise engineering workflows to reduce friction, improve speed, and increase system reliability.
- Continuously improve Boarding API performance, ensuring seamless onboarding for large-scale global customers.
- Establish KPIs for uptime, latency, error rates, and automation coverage, using data to drive improvements.
- Ensure Security and Compliance
- Partner with Compliance, Legal, and Risk teams to build secure, scalable, and compliant onboarding solutions.
- Implement automated risk controls, reducing the need for manual interventions.
- Stay ahead of regulatory changes, ensuring our onboarding platforms meet global compliance requirements.
- Collaborate with Key Stakeholders
- Work closely with Product, Commercial, and Customer teams to align engineering efforts with business needs.
- Engage with customers and partners to understand their challenges and translate them into scalable technical solutions.
- Advocate for a customer-first engineering approach, balancing technical feasibility with business impact.
- What Success Looks Like
- Scalable and resilient onboarding infrastructure, enabling high-volume customer onboarding with minimal downtime.
- Faster and frictionless onboarding experiences, reducing manual processes and increasing conversion rates.
- Seamlessly migrate to the Welcome Platform, replacing legacy systems without disruption.
- A high-performing engineering team operating with agility, autonomy, and a culture of innovation and inclusivity.
You will need to have:
- What We Are Looking For:
- Engineering Leadership & Execution
- Proven experience leading cross-functional engineering teams in a fast-paced, global environment.
- A hands-on approach when needed, with the ability to deep dive into technical challenges and guide solutions.
- Track record of delivering scalable, secure, and high-performance platforms in fintech, payments, or a regulated industry.
- Technical Excellence
- Deep experience with cloud-native architectures, microservices, and API-driven platforms.
- Deep understanding of scalable backend systems, event-driven architectures, and modern software engineering practices.
- Experience with CI/CD, DevOps, and security best practices.
- Experience in regulated environments would be a plus
- Business and Customer Focus
- Ability to bridge the gap between engineering and business needs, making technology decisions that drive impact.
- A data-driven approach, using insights to optimise engineering strategies and execution.
- Strong understanding of payments, fintech, and compliance challenges related to onboarding would be a bonus..
- Collaboration & Communication
- Ability to influence and align teams, ensuring seamless collaboration across engineering, product, and compliance.
- Clear, concise communicator who can translate technical challenges into business impact.
- Passion for building a culture of ownership, trust, and continuous improvement.
Tech stack:
- Kotlin/Java and Spring Boot
- Cloud-native microservice architecture on AWS
- Docker and Kubernetes
- Event-driven architectures
- Infrastructure-as-Code, e.g., Terraform
What's in it for you?:
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a €1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance.
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Pet-friendly office - Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
Top Skills
AWS
Docker
Java
Kotlin
Kubernetes
Spring Boot
Terraform
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The Company
What We Do
PPRO is a fintech company that provides digital payments infrastructure to businesses and banks so that they can scale their checkout, acquiring, and risk services through one connection. Payment platforms, acquirers, and merchants that plug into PPRO’s infrastructure are able to access payment methods, fraud screening tools, and other essential products from multiple providers. Every product can be deployed and controlled with clicks, not code. And with the company's orchestration layer directing process flows and data like clockwork, PPRO’s partners can rest easy knowing they’re delivering seamless end-to-end services to their customers. Citi, PayPal, and Stripe are just some of the names that depend on PPRO to accelerate their roadmaps, boost their conversions, and eliminate the complexities of digital payments.
