Engineering Manager - AI & Data Science

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

We are seeking a dynamic and experienced Engineering Manager to lead our AI & Data Science team. This role is critical in driving the innovation and development of AI and machine learning solutions that enhance our product offerings and improve customer experience. The ideal candidate will have a strong background in AI, machine learning, data science, and software engineering, with proven leadership skills and the ability to put their knowledge to practical use to enhance Cyara’s product offerings. 

You will be responsible for:

• Lead, mentor, and manage a team of AI and data science professionals, fostering a collaborative and innovative environment aligning with Cyara's business goals and objectives. 
• Conduct regular performance reviews, provide feedback, and support career development for team members. 
• Oversee the planning, execution, and delivery of AI and data science projects, ensuring they meet quality standards and deadlines. 
• Collaborate with cross-functional teams including Product Management, Engineering, and Customer Success to define project requirements and deliverables. 
• Lead the design, development, and deployment of AI and machine learning models and algorithms to solve complex business problems. 
• Stay current with the latest advancements in AI, machine learning, and data science, and apply this knowledge to improve Cyara's products. 
• Ensure the team follows best practices in coding, testing, and documentation. 
• Identify opportunities for leveraging AI and machine learning to enhance Cyara's customer experience assurance platform. 
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

Let’s talk about your skills/expertise:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field. A Ph.D. is a plus. 
• With 10+ years of overall experience, 5+ years of proven experience in AI, machine learning, data science, or a related field, with at least 3 years in a leadership or management role. 
• Strong programming skills in languages such as Python, R, or Java, and experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn). 
• Proficiency in data manipulation and analysis using SQL, pandas, NumPy, etc. 
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies (e.g., Hadoop, Spark) is highly desirable. 
• Excellent problem-solving skills, with a strong analytical and quantitative background. 
• Demonstrates a strong technical foundation and the ability to lead technical projects in previous roles. 
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid