Engineering Manager - AI Agents

The Agentic Tribe is revolutionizing the chatbot landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.
As the Engineering Manager of our Conversation Design Team, you'll lead and grow a team of talented engineers shaping the future of how our clients build and manage conversational experiences. Your team will be at the forefront of developing intuitive and powerful tools that empower our clients to leverage the full potential of Gen3. This includes crafting seamless experience with our dialogue builder, actions management platform, and implementing efficient email and ticket automation. By creating a user-friendly and feature-rich platform, your team will play a crucial role in driving adoption and maximizing the automation capabilities of Gen3, ultimately contributing to the success of our Tribe’s vision.

You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and work closely with stakeholders across the department. The number of people and skill sets you interact with might be subject to change as we gear up the organization for future challenges. 

• Lead a cross-functional team, guiding them towards achieving their full potential

• Foster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologies

• Empower your team through coaching, mentorship, and skill development

• Foster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering Managers

• Enable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product quality

• Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective

• Facilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignment

• Accountability for for the delivery and product quality in you team

• Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential

• Strong technical background and professional experience developing and maintaining complex architectures 

• Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goals

• Experience scaling teams and leading engineering teams through change

• Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the best

• You excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departments

• Experience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance

• Strong expertise in iterative development and balancing risks

• Commitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs

• Full ownership of the projects you work on.

• What you will be doing will have a huge impact.

• Team of passionate people who love what they do.

• Exciting projects, ability to implement your own ideas and improvements.

• Opportunity to learn and grow.

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• Flexible working hours.

• Hybrid work environment

• Professional development funds.

• Choice of your laptop and other equipment.

• Premium Medical Insurance as well as Private Life Assurance.

• KUP Tax discount.

• Annual and Long-Term Bonuses.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.