Engineering Manager, Access Analysis Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Access Analysis team's mission is focused on providing customers awareness about how and why they do or do not have access to resources on the ServiceNow platform, as well as insights and simulations to modify access and how that impacts their security. We do this by building backend services to listen on access requests and visualizing this through a rich user experience, that relies on the power of the NOW platform.
What you get to do in this role:

• Help define the product roadmap and anticipate what our customers will need
• Work with product management, design, QE, support and other dev teams to create high-quality solutions
• Solve difficult and sometimes ambiguous problems
• Manage daily activities of the development team
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications
To be successful in this role you have:

• 8+ years of relevant software engineering experience; or 6+ years with a Master's degree
• Strong proficiency in Java or similar object-oriented languages
• Solid understanding of data structures, algorithms, design patterns, and performance optimization
• Experience mentoring engineers and supporting production systems
• Experience with open source tools and agile development environments
• Ability to execute a project based on our priorities, context, risks and desired outcomes
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Nice to Have:

• Experience with modern web UI frameworks such as Angular, React, or Vue
• Familiarity with ServiceNow platform features and scripting (Glide, Flow Designer)
• Exposure to AI-powered tools and workflows
• Passion for web technologies, reusability, and component-based architecture
• Hands-on software engineering experience in the security domain

FD21
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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