At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
As part of Finastra’s AI COE, we are seeking for an Engineering Lead to oversee engineering teams and to successfully embed AI capabilities into customer service products
Responsibilities & Deliverables:
Your deliverables as an Engineering Lead will include, but are not limited to, the following:
Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialists
Partner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutions
Oversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)
Establish engineering standards, best practices, and quality benchmarks for the development team
Ensure technical excellence across all aspects of development including code quality, testing, and documentation
Manage sprint execution, technical planning, and resource allocation across the engineering team
Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
Remove technical blockers and resolve dependencies that impact team productivity and delivery
Monitor system performance, reliability, and scalability, implementing improvements as needed
Mentor and develop engineering talent, providing technical guidance and career development service
Ensure engineering solutions meet security, compliance, and governance requirements
Collaborate with architecture and infrastructure teams to leverage shared platforms and services
Drive continuous improvement in engineering processes, tools, and team capabilities
Manage technical debt and balance feature delivery with platform stability and maintainability
Required Skills & Experience:
Understanding of customer service and service domains
Proven track record of delivering front end applications
Deep understanding of full-stack development including front-end, back-end, and infrastructure
Experience in delivering cloud native applications
Expertise in modern software development methodologies including agile and lean practices
Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
Experience leading teams through the complete software development lifecycle
Strong technical skills with hands-on experience in software architecture and design
Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
Track record of building high-performing, collaborative engineering teams
Strong problem-solving abilities with focus on pragmatic, scalable solutions
Understanding of software quality practices including testing, code reviews, and technical documentation
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
· Sustainability: Benefit from paid time off for volunteering and donation matching.
· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
Skills Required
- Track record of delivering front end applications
- Deep understanding of full-stack development
- Experience in delivering cloud native applications
- Expertise in modern software development methodologies
- Strong technical skills in software architecture
- Excellent communication skills with non-technical stakeholders
- Experience leading teams through the complete software development lifecycle
- Understanding of service domains
- Strong problem-solving abilities
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
