POS-5216
About the Role
We’re looking to add an Engineering Lead to the Knowledge Base Agent team. This person will be hands-on and close to the code while also having the opportunity to grow successful direct reports, and run productive teams. The Engineering Lead oversees a small family of teams and provides technical, product, and team-level leadership to those teams.
Learn more about the Engineering Lead role here
Learn more about how we onboard leaders here
About the Team
The Knowledge Base Agent Team is building a first-class product that empowers support teams to easily update and maintain their internal and external knowledge articles to help their own support teams and end customers find the right information to solve their problems. We’re building a system that grows with your business to continually improve your content and find and fill the gaps based on the conversations you are already having with your customers.
In this role, the teams you lead will:
- Participate in the technical execution and delivery of new features to improve time to value
- Unify separate systems into a cohesive onboarding experience
- Explore generative AI opportunities to help our customers move fast
- Make use of industry leading 3rd party tools as well as robust home-grown infrastructure powering the HubSpot Engineering organization
- Build and scale a robust data infrastructure that serves the entire organization
Key Expectations for Engineering Leads:
- Engineering Leads are actively involved as a player-coach in building software and making products to solve customer problems. They are curious and involved in the technology as well as the people on their teams.
- Spend at least 50% of your time hands-on, writing code, especially with Java (preferred), Kafka or similar technologies, designing systems, and contributing to key technical decisions.
- They have a strong technical vision for how to implement the product vision. This can include working with teams they oversee and external teams to ensure that we are solving problems the best way for internal customers.
- They think about and implement ideas to push teams to improve technically.
- They work effectively across Engineering leaders in infrastructure and product to cultivate a strong product vision for their teams, and are responsible for the mission, direction, and alignment.
- They are responsible for the engineers on their team and provide mentoring, coaching, and feedback to help them grow and succeed in their role.
- They create and foster diverse teams and an inclusive culture
Cash compensation range: 219650-351440 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
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What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
