Job Summary:
The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.
Pincipal Responsibilities:
- Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
- Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
- Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
- Coordinate seamless client coverage between Asia-Pac, EMEA, and American’s regions
- Troubleshoot and escalate problems to stakeholders timely and as required
- Follow-up on open issues and obtain resolutions
- Identify enhancement and automation opportunities and facilitate inclusion in the application development
- Project manage new business start-up initiatives
- Adhere to firm’s compliance and risk management procedures
- Perform statistical analysis and business reporting for marketing and sales teams
Experience / Skills
- Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
- Knowledge of internet-based applications including Windows, Google, and iOS platforms
- Knowledge of internet networks, firewall, security settings, and B2B connectivity
- Ability to deliver superior professional service to internal and external clients
- Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
- Strong organizational, communication, leadership, interpersonal and time management skills
- Candidate must be proactive, enthusiastic and team oriented within a global team
- Demonstrated project management skills
- Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
- Bachelor’s degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.
Skills Required
- Broad financial industry knowledge and experience
- Digital financial experience
- Knowledge of internet-based applications including Windows, Google, and iOS platforms
- Knowledge of internet networks, firewall, security settings, and B2B connectivity
- Ability to deliver superior professional service to internal and external clients
- Ability to multitask in a fast-paced environment and perform under pressure
- Strong organizational, communication, leadership, interpersonal and time management skills
- Proactive, enthusiastic and team oriented within a global team
- Demonstrated project management skills
- Incident management experience and strong analytical skills
- Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field
Goldman Sachs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goldman Sachs and has not been reviewed or approved by Goldman Sachs.
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Healthcare Strength — Coverage includes medical, dental, vision, disability, life and accident insurance, with multiple plan options and most premiums subsidized; coverage often starts on day one. Wellness resources, on-site health centers in some locations, and EAP access reinforce the depth of health support.
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Parental & Family Support — Family care includes on-site childcare in some offices, expectant parent resources, and transitional programs for returning parents. Feedback suggests parental leave is very generous, with reports of around 20 weeks paid leave and stipends for adoption, surrogacy, and fertility-related services.
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Retirement Support — The firm provides a 401(k) plan with employer matching contributions and broad financial education to help employees plan for retirement. Resources also support saving for education and preparing for unexpected events.
Goldman Sachs Insights
What We Do
At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world. More about our company can be found at www.goldmansachs.com
