Engineering Director KC Billing Chg

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Location: Plano/Bellevue
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity:
Service Delivery Director is primarily responsible for Customer Success by managing and driving local and offshore team for BOS Billing and Charging Customer deliveries based on Agile/Scrum/Waterfall based projects in the area of System Integration, Engineering, Application Development, Testing and Maintenance, Application Transformation, and Application Modernization Services for Americas BOS Engineering & ADM Organization. This role requires results-oriented BSS/OSS, Cloud & IT leader with a consistent track record in Delivering large size multi-site Software Delivery Programs, People Leadership skills with strong Empathy and Humanness, experienced knowledge across diversified BSS/OSS products, portfolio and technical leadership in BSS/OSS Services Domain.- Ericsson Business Processes Knowledge.
What you will do:

• End-to-End Delivery Leadership: Own and drive delivery of complex OSS/BSS transformation programs, including cloud migration, platform modernization, and converged charging deployments.
• Be Responsible for Planning and Delivery for new and ongoing BOS Billing & Charging deliveries for Americas Customers by utilizing profitable Delivery model and EIIS Framework
• Ensure programs are delivered on time, within budget, and in alignment with contractual commitments and SLAs.
• Establish and govern delivery frameworks covering risk, quality, security, and compliance.
• Cloud-Native Transformation: Lead adoption and execution of cloud-native architectures based on microservices, containers, and Kubernetes.
• Drive migration from legacy monolithic BSS/OSS stacks to modular, scalable, and resilient cloud-based platforms.
• Ensure delivery practices align with DevSecOps, CI/CD pipelines, and automated testing frameworks.
• AI & Gen-AI-Enabled Delivery:Integrate AI and Gen-AI capabilities into OSS/BSS platforms to enable intelligent automation, predictive analytics, and self-healing operations.
• Champion the use of AI for test automation, anomaly detection, operational insights, and customer experience optimization.
• Drive innovation initiatives to leverage Gen-AI for knowledge management, incident resolution, and productivity improvements across delivery teams.
• Program & Stakeholder Management: Serve as the executive point of contact for customers on all delivery and transformation matters.
• Provide strategic guidance to customers on modernization roadmaps, technology adoption, and operating model evolution.
• Deliver executive dashboards, steering committee updates, and risk mitigation plans.
• Commercial & Financial Accountability: Own delivery P&L, including forecasting, margin improvement, cost optimization, and revenue realization.
• Support presales by shaping solution strategies, validating delivery feasibility, and contributing to transformation proposals.
• Team Leadership & Capability Development: Be Responsible as Line Leader to ensure building high-performing, highly skilled, self-driven organization aligned with
• Build and lead distributed teams across architecture, engineering, DevOps, and program management.
• Lead Competence development initiative to evolve next-gen competencies like AI, SWPS BOS Assets, Cloud, DevSecOps, Automation
• Create and maintain a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality
• Develop organizational capability in emerging domains such as:
• Cloud-native BSS/OSS
• 5G standalone monetization
• AI/Gen-AI-driven operations

The skills you bring:

• Prior multi-year hands-on experience of managing complex Billing & Charging SI/Engineering/ADM Programs for Americas Customers, People and leading Delivery Organization of BSS/OSS, Public/Private Cloud Applications/ Infrastructure/ Services and Security Solutions. You possess a minimum of 15+ years of experience in a Delivery leadership position with Customers.
• Consistently been responsible for delivering measurable financial improvements and cost savings for various Right-shoring Delivery model
• Proven track record of empathetic Leadership, managing Line organization (direct line reporting including dotted line onshore and offshore)
• Experience in Pre-Sales, Technical Solutioning and in building compelling proposals leveraging Ericsson's assets, tools and processes
• Deep understanding of CSS/BOS Organizations, BA-SDU, SI/ADM standard methodologies; and have a strong record of delivery
• Deep expertise in Agile/SAFe delivery model, well versed with AI in Service Delivery, ALM Tools, DeSecOps toolchains, Automation framework and emerging technologies in OSS/BSS
• Proven track record in delivering US Tier1 client engagement ($30 M+) in the domain of BSS/OSS, Cloud and related technologies in telco (using waterfall as well as agile methodologies)
• Good understanding of security and experience in managing security implementations
• Strong understanding of Ericsson CSS/BOS BA, Offshore Organization and Stakeholders is an added advantage
• Experience in leading and managing Large Size offshore resources/organization and teams will be an added advantage
• Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes
• Track record of achieving profit and profit margin goals on client programs with complex program scope and duration
• Holds a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance
• Motivation to take on various challenges in working with offshore teams and experienced of Best practices to build high-performing, self-motivated and energized offshoring workforce
• Monetization solutions including strong Billing background
• Charging and Billing transformation experience
• Cloud platforms (Kubernetes, containers, service mesh)
• Event-driven architectures and streaming platforms
• 5G core integration and network slicing monetization
• AI/ML and Gen-AI application in telecom operations and customer platforms
• Executive presence with the ability to influence CxO-level stakeholders.
• Strong change management and organizational transformation experience.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Service Delivery Line Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Washington: $152,000 - $199,500 USD
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.