Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
- To coordinate all internal and external correspondence, incoming mail, and appointment diary for the HOD.
- To keep daily, weekly and monthly reports organized by date, including daily quality control reports, maintenance requests, incident reports etc.
- To be familiar with all maintenance contracts and to ensure these are renewed in time annually.
- To ensure all warranties of equipment are monitored and kept up-to-date.
- To prepare all purchase order requests for the engineering department.
- To handle and manage the petty cash as per company procedure.
- To ensure that the preventative maintenance program is being executed and reported.
- To work closely with the housekeeping department.
- To provide a courteous, professional, efficient and flexible service at all times.
- To be fully conversant with all services and facilities offered by the hotels.
- To utilize OPERA PMS as and when required.
- To ensure that the engineering office and surrounding area is kept clean and organized at all times.
- To ensure all guests complaints are logged and brought to the attention of the hotel manager and entered in guest profile.
- To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.
- To carry out any other reasonable duties and responsibilities as assigned.
- To use computer system for all work orders.
General
- To understand and strictly adhere to the rules & regulations established in the Employees’ Handbook and the hotel’s policy on fire, hygiene, health & safety.
- To always work to the best of your ability.
- To be financially aware and aim to strive for a successful profitable business.
- To report for duty punctually.
- To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with all staff.
- To be fully aware and cooperate with all the security policies.
- To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times.
- To provide and maintain the highest possibly service standards to our clientele at all times.
- To use your knowledge to the best of your ability with regard to legal matters.
- To never be under the influence of drugs or alcohol when on duty.
- To be familiar with the emergency procedures of the hotel.
- Never to communicate to any members of the press with regard to Al Rayyan Hospitality, its clientele and the owners of the hotel.
- Not to carry any weapons on property.
Qualifications
- With 2-5 years of experience in the same field in hotel industry
- With pleasing personality and a well focused individual
- Able to handle pressure at work and capability to multi-task
- With excellent English communication skills (oral and written)
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
