UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
Optum Labs is the research and development arm of UnitedHealth Group. We're a diverse team of curious thinkers and experts in big data, artificial intelligence and machine learning, and scientific and clinical research searching for new ways to help people live healthier lives. We partner with world leaders in health care delivery, research, and technology to create disruptive solutions that serve patients, caregivers, providers, and commercial and government payers.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Product Experience and Design (PXD) requires a unique blend of real-world experience and theory, entrepreneurial zeal, and elite production and execution. Working as PXD Specialist means you'll be part of a team of highly skilled individuals to tackle all aspects of the design process from user research to physical prototyping to telling the project story to the client. You will work as a member of a multi-disciplinary engineering team to create and deliver market leading offerings for clients across the continuum of care. As a Specialist of Product Experience & Design, you will be helping people live healthier lives when you bring your expertise, passion, energy, focus and all-in approach to work every day. This is the place where you can do your life's best work. Ideal candidate background: We need candidates with digital UI production experience. Mobile, desktop/responsive, working with design systems and component creation. Healthcare experience is nice, but not a must-have. Portfolio and experience should include real-world work examples. Work samples cannot be all school projects and "personal exploration" projects. What experience will set candidates apart from one another? Diverse backgrounds and skill sets tend to develop a broader understanding of systems that impact possible design outcomes. Things like prototyping and front-end dev experience would set a candidate apart from candidates without that ability/experience. Likewise, someone with experience in a non-design field might have broader perspective on the process and delivery of solution designs. It comes down to diversity of experience and the ability to apply those learnings.
Primary Responsibilities:

• Create new consumer experiences focused on patients, providers, payers, and others across the health care ecosystem.
• Design new approaches that enhance and extend the consumer experiences.
• Gather consumer and end-user requirements through in person interviews and secondary research.
• Help clients empathize with users by creating deliverables that tell a compelling story.
• Serve as a subject matter contributor in the area of product design, user experience, and user interface and interaction design.
• Use data, including key performance indicators, market research, and testing methods, to identify ways to conceptualize and advance the user experience
• Create functional prototypes and designs of different levels of fidelity to help teams determine the design direction for delivery.
• Work alongside and collaboratively with development teams to understand c onstraints and identify opportunities to modernize our approach to delivery.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree in Design with a concentration in communication, customer experience, or user experience
• 1+ years of product design and/or user experience and design
• 1+ years of experience in Human Centered Design processes
• A portfolio of work that demonstrates your level of skill for the following: mobile application, responsive web, scalable platform, and consumer-facing portal designs

Preferred Qualifications:

• Defining Value Propositions
• Ethnographic Research and Synthesis
• Persona Development
• Journey Mapping
• User Experience
• Interface Design
• Rapid Prototyping
• Front-end Development
• Graphic design and interactive tools such as:
  • Photoshop
  • InDesign
  • Illustrator
  • Sketch/Figma
  • InVision or a similar prototyping tool
  • HTML/CSS
  • React JS
  • PowerPoint
• Comfort with clients, working as a collaborator and advisor, and the ability to confidently and credibly share your point of view and expertise.
• Working in an ambiguous and dynamic environment and comfort collaborating with multidisciplinary design teams in a non-hierarchical organization
• The ability to synthesize multiple, and sometimes conflicting, inputs (data, qualitative feedback, hypothesis, etc.) into a common point of view
• The ability to be coached, be adaptable and be collaborative
• Exceptional communication and storytelling skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only : The Salary range for Colorado residents is $66,100 to 118,300. The Salary range for Connecticut/Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.