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Job Category
Products and Technology
Job Details
Systems Engineer
Organization Overview:
Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Customer Success, Equality, and Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Systems Engineer is responsible for line of business support on complex Enterprise Application implementations. The Systems Engineer will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end-to-end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce recurring requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to handle multiple priorities.
Responsibilities:
- Understands all aspects of Enterprise application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
- You must have a solid foundation in any one of the programming languages.
- You will be responsible for debugging complex code, reviewing technical design, implementation of monitoring systems, building automation and deploying to production
- You must provide expertise on the system governance, API's, profiles and security model
- Maintains updated system documentation and Salesforce policies/procedures
- Actively transfers knowledge throughout organization, leads knowledge transition sessions, and mentors junior staff and new hires
- Work with cross-functional teams to identify technology modifications that will impact business processes
- Provides support of all system/service components, including installation, configuration and maintenance
- Partner with various teams to implement new functionality via Agile based processes; activities include service planning, configuration, operational readiness assessments, runlist reviews and code deployments
- Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Required Skills:
- 4-6 years experience of development and support with a minimum 300-seat environment with enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance
- Bachelor's Degree in Computer Science or other related technical field or relevant work experience
- Good Knowledge of the Software Development Life Cycle (SDLC) and Agile Software development
- Good knowledge of Software-as-a-Service (SaaS) model and concepts
- Good knowledge of Salesforce's Web Services, SOQL, SOSL and security model
- Experience with sandbox and production deployments
- Experience with database concepts and data modeling capabilities
- Experience with Web Development using HTML, CSS and Javascript
- Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services
- Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
- Good project management skills with ability to juggle multiple projects/tasks across various user groups
- Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment
- Strong team player with service-oriented attitude and customer focus
- Familiarity with SOX protocols, Change Management and Release Management principles and processes
- Familiarity with source control and release management and experience using source control tools (eg. Git and Jenkins)
- Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
- Minimum of 3 SFDC Certifications with at least 1 developer certification on Force.com platform
Desired Skills:
- Master's degree in relevant business or technical discipline
- Sales Cloud or Service Cloud Certification
- Experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL
- Experience with Java and J2EE related technologies
- Knowledge of on-demand CRM and platform technologies and their integrations to ERP systems
- Good knowledge of FTP and API integrations
- Experience with Salesforce ecosystem and products
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