Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

In this role you will be part of the Cloud Infrastructure Storage Team, using your technical skills, and the ServiceNow platform, to manage storage worldwide. This will include both operational and project-based work where you will deploy, configure, monitor, and troubleshoot storage capacity within the ServiceNow cloud. Applicants must have a strong understanding of shared storage across the entire Enterprise, ability to manage and maintain multiple sites simultaneously, ability to configure and deploy multiple types of storage appliances, and a general understanding of cloud-based storage architecture.

Come join the Cloud Infrastructure Storage team and make your mark building the industry-leading Enterprise IT Cloud!

Team

• Be part of a fast-growing team focused on delivering world-class service for both internal teams and external customers

What you get to do in this role:

• In this role, you will deploy new storage systems and help maintain the reliability, resilience, performance, and capacity of all of the storage across the entire company
• You will collaborate with multiple different technical teams to resolve issues and create new efficiencies
• This will be a fast-passed job and very rewarding.
• This role you will have the opportunity in helping this company grow with their storage capacity needs which and rolling out new Storage Appliances.
• ServiceNow is on the cutting edge of technology and you will be emerged the latest technology

Qualifications

To be successful in this role you have:

• Good understanding of the different storage protocols like NFS, iSCSI, FC, and NVMe/NVMeOF and NAS/SAN design
• Strong understanding of enterprise class storage hardware (e.g. Dell, Pure, HP, NetAPP etc.)
• Good understanding of space-saving technologies such as deduplication and compression
• Be able to create, support and maintain CIFS/NFS/S3 shares
• Good understanding of UNIX/CentOS and comfortable with CLI
• Comfortable with Virtualization – specifically VMware’s ESXi
• Broad knowledge of Flash Storage solutions
• Working knowledge of networking/server architecture and hardware.
• Experience working in a multi-team enterprise service delivery environment
• Ability to function and prioritize in a fast-paced multi-task, team environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Strong documentation skills with particular emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies (certification a plus)
• Proven ability to function independently in ambiguous situations with a record of success
• Proven ability to work with cross-functional teams on highly technical, multi-disciplined projects
• General understanding of capacity planning
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills
• Must have a minimum of four years of experience in enterprise operations with a record of increasing role responsibility
• Bachelor’s degree in computer science, electrical engineering, related field or equivalent experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.