ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Staff AI Enterprise Search Architect (Lucene Solr) at ServiceNow

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
  • Lead the effort to ensure that enterprise search architecture decisions support the business and IT strategy, and that the delivered architecture is compliant with relevant Data architecture standards, blueprints and roadmaps.
  • Participate in architecture assessments & reviews either as lead reviewing architect or as an enterprise search subject matter expert in the review team.
  • Provide architectural expertise and technical direction to system development and projects with respect to search and taxonomy technologies, platforms, and services.
  • Help Define the overall enterprise search platform roadmap and drive its successful implementation.
  • Understand implications of IT architecture requirements to 'As-Is' architectures and define/update 'To-Be' architectures applying Data architecture guiding principles.
  • Deliver competitive edge and insight through innovative data ingestion, NLP, data text-mining, content analytics, and information and data presentation technologies.
  • Design, implement, and support a comprehensive set of enterprise metadata and taxonomy platform services.
  • Continuously scan the technical landscape to identify ways to improve search relevance, accuracy, and overall user experience.

Qualifications
  • Relevant technical degree or equivalent with 8+ years' experience demonstrating capabilities within the areas of enterprise search, metadata, and taxonomy concepts/technologies.

Technology and technical concepts:
  • Content indexing (crawling - ETL) - Setting up indexing, retrieving, ranking heterogeneous datasets
  • Enterprise search platform experience with at least one of SOLR, Elastic Search, LucidWork, Attivio
  • Metadata, taxonomy, and ontology search integration
  • Understanding of Search relevancy and performance and process to measure, iterate and optimize.
  • Exposure to Client-side web development technologies (HTML5 - JavaScript - JQuery - REST - JSON)
  • Strong knowledge of SQL and NoSQL databases
  • Taxonomy/Ontology platform knowledge (e.g. Sempahore )
  • Experience in ML powered Search (Auto-tagging - auto-classification - entity extraction - NLP)
  • Data & information visualization
  • Software development experience with a highly-scalable, distributed, large multi-node environment that anticipate and manage scalability and performance problems.
  • Knowledge of ServiceNow platform will be added Bonus.
  • 3+ Years of Experience AWS/Google Cloud/Azure other cloud environments
  • Preferable Experience in building search application for large scale structured/unstructured Data.
  • Experience in implementing web services API, data contract with JSON, XML, CSV
  • Solid understanding of consuming RESTful APIs
  • Ability to interpret and communicate technical information into business language

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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