Job Description JPMorgan Chase (JPMC) is a leading global financial services firm and the largest bank in the United States with total assets of $2.687 trillion. With an annual tech budget of $10B+, we has started significantly investing and building in the next generation core infrastructure, Cloud, Big Data and AI/ML technology. Our goal is to accelerate the delivery and adoption of the Global Technology Vision - and enable the firm's Global Technology teams to deliver faster and more impactful for customers and clients.
Job Description:
The public cloud team is responsible for engineering and operating the cloud infrastructure and platforms of JPMC ensuring reliability, resiliency, and security. We have a Senior/Staff Site Reliability Engineer (SRE) position to help the JPMC Cloud team with production support in the public cloud. In this role, you'll be working with cloud engineers across the organization to build the platform, pipeline, and monitoring systems to ensure the application landscape is designed to take the most advantage of JPMC's global cloud solution.
This role requires a wide variety of strengths and capabilities, including:

• Deep understanding of SRE philosophy, technologies, platforms and tools, SLA management, incident resolution, and automation.
• Mastery of application, data, and infrastructure architecture disciplines
• Hands-on experience in managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end-users.
• Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business.
• Have a software-centric mindset, look for automation opportunities to drive down toil and reduce technical debt.
• Apply standards of cloud compliance to application design to achieve reliability
• Understanding of Networking and cloud technologies, for example, Security, Load Balancing, Network routing protocols.

Responsibilities:

• As an SRE you have the responsibility of ensuring the reliability, availability, and performance of the cloud infrastructure and platform.
• Diagnose and repair issues using critical knowledge of cloud platform, OS, and application architecture.
• Automate repeated manual tasks, develop tools and automation to improve the efficiency of the platform and infrastructure.
• Develop monitoring and dashboards for observability and proactive alerting.
• Analyze defects, performance, and develop solutions.
• Author and improve the quality of technical engineering documentation
• Provides quality control of engineering deliverables.
• Performs Architecture, deployment, administration, configuration, testing, and integration tasks related to cloud platforms.
• Helps to develop new cloud engineering strategies and implementations for the firm
• Participates in 24x7 SRE on-call rotations and escalation workflows.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent technical field
• 5+ years of Enterprise Cloud infrastructure experience (AWS, Azure, GCP) in a mission-critical environment. AWS/Google/Kubernetes certifications are highly desirable.
• 10+ years of working with large production infrastructure as an SRE (or Infrastructure Software Engineer, or DevOps Engineer)
• Experience building and operating Kubernetes clusters and/or big-data platforms such as EMR, Hadoop, Kafka etc.
• Mastery of Systems, Linux and Networking administration.
• Strong systems engineering and troubleshooting skills.
• Experience in programming in one or more of the following languages: Python, Java, PowerShell, shell scripting, GO
• Hands-on experience with observability tools such as Data Dog, Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such as Agile, CI/CD, Git, Terraform, and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in cloud environments.
• Excellent communication skills working with stakeholders and domain experts across the company to design solutions to user problems

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.