Sr. Software Development Manager

| Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

In this role, you are responsible for setting a high bar throughout the software development and deployment lifecycle, including design, development, documentation, testing, and operations. You will collaborate closely with the senior management, product managers, scientists, software developers, as well as numerous internal and external partners and stakeholders. The right candidate is self-directed, capable of working independently leading medium-size teams in ambiguous environments to define deliverables, shape outcomes, and lead teams toward successful results. The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver a huge impact.

You will thrive here if: 

  • You can operate in a fast-paced, and dynamic environment
  • You can build partnerships that move our business forward
  • You build code that is secure, reliable, high performance, simple, understandable, and clean  
  • You see feedback or failure as motivation to learn and to grow 
  • You believe data-driven decision making is the norm
  • You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

  • Manage and lead several engineering teams for LivePerson's Bots & Automation department.  Your responsibility will be to plan, design, and deliver complex, broad-scale systems that span several departments or functions.
  • Develop and report performance metrics for your teams and coach them for success.
  • Set goals for your direct reports which are aligned with the company goals.
  • Support other team members and work together to achieve the best results 
  • Be responsible for the growth of the teams in the USA with a strong involvement in the hiring process. You will collect the requirements from the team leads, request a budget for a new headcount, work together with our HR team, and finally be an active part in each interview.
  • Always think long term and never sacrifice a long term goal for short term success. 
  • Be responsible and accountable for the product vision and product roadmap. You will work together with the local product manager, corresponding team leads, and senior management to craft the product vision, mission, tenets, and roadmap for each team.
  • Keep an eye on industry standards and best practices. Never stop learning. Always challenge the status quo. 
  • Work together with teams in the US, India, Israel, and UK

Your qualifications:

  • Master/BA/B.Sc. in Computer Science / Engineering or equivalent professional experience
  • 10+ years of experience in Software development, Product development & Management
  • Strong distributed system skills with good knowledge of microservice applications 
  • Experience in building up teams and motivating them
  • Experience in leading people and being able to deal with difficult personalities
  • Ability to deal with ad hoc changes
  • Being customer-obsessed 
  • Experience with Java, Node.JS, Git is a plus
  • Experience with Docker and Kubernetes is a plus
  • Strong communication and organizational skill
  • Last but not least, be somebody who enjoys working with multiple teams and multiple stakeholders, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regar LivePerson is a transformational force in how brands and consumers communicate.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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