Sr. Platform Growth Engineer
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About This position
The Platform Services team are experts on Netskope’s Product Architecture and Platform Architecture. As part of the Platform Engineering team that builds and maintains the Netskope platform infrastructure, Platform Services is focused on ensuring that Netskope’s full suite of Security Cloud products are provided without performance trade-offs. To do this, Platform Services focuses on observability of service performance and defining customer deployment best practices to ensure that Platform and Product products are released and adopted successfully.
The Platform Growth Engineer plays a key part in ensuring the success of the Platform Services team. As a Platform Growth Engineer you will gain a deep fundamental understanding of the Netskope suite of products, the Platform architecture and ongoing business activities. Using your expertise in these areas, you will help the Platform Services team to increase its visibility into demand and performance for the various Netskope products by developing various processes and tools. This requires broad cross-department collaboration across all of Netskope’s Engineering and Business organizations.
This is not a quota-carrying role, but responsibilities do require customer-facing engagement as an expert on the Netskope network, infrastructure, systems and products. This often includes customer executive and leadership teams. You will be expected to engage with customer-facing teams internally at Netskope, and may be required to attend customer meetings in order to guide the customer onboarding process. You should expect your time to be split between cross-functional engagement with Engineering and Product teams to discuss product and platform architecture, and with customer-facing teams to discuss platform architecture and customer deployment process.
Primary responsibilities
- Be a subject matter expert on the architecture and functionality of Netskope’s products
- Be a subject matter expert on the systems and architecture of Netskope’s platform
- Engage with Netskope customer-facing teams and their customers during the customer onboarding phase
- Partner with the Product Marketing team to on marketing activities to promote the Netskope platform
- Actively contribute to the Platform Service teams’ document repository about application components, platform components, field engagement and processes
- Actively contribute to the design and development of tooling, testing, data collection, visualization and algorithms for performance measurement and forecasting
- Actively contribute to the configuration and management of third-party vendors for observability and monitoring.
Primary responsibilities
- Be a subject matter expert on the functionality of Netskope’s services
- Be a subject matter expert on the application and platform architecture of Netskope’s services
- Engage with Netskope customer-facing teams and their customers during the onboarding process
- Partner with the Product Marketing team to identify ways to strengthen the marketing messaging around the Netskope’s platform
- Actively contribute to the Platform Service teams’ document repository about application components, platform components, field engagement and processes
- Actively contribute to the design and development of tooling, testing, data collection, visualization and algorithms for performance measurement and forecasting
- Actively contribute to the configuration and management of third-party vendors for observability and monitoring.
- Actively contribute to the creation of periodic platform and service insight reports for the greater Platform Engineering team.
Qualifications
- Significant experience in a technical customer-facing role
- Significant hands-on experience configuring or managing core infrastructure components (Network devices, public cloud components, etc)
- Significant experience at a network and/or security software/service company
- Significant experience with big data, data analytics infrastructure and data science tools
- Strong knowledge of networking fundamentals
- Basic level experience with Python or comparable language
- Four year degree in computer science or related field, or an equivalent on-the-job experience
Education
- Bachelor Degree in Computer Science, or a related technical degree, or 10+ years of extremely relevant work experience (mix of very technical and customer-facing).
#LI-SS1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.