Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function are involved in monitoring, evaluating, and maintaining systems and procedures to safeguard internal information systems, networks, databases, and Web-based security. Conduct vulnerability assessments and monitor systems, network, databases and Web for potential system breaches. Respond to alerts from information security tools. Report, investigate, and resolve security incidents. Recommend and implement changes to enhance systems security and prevent unauthorized access. Research security trends, new methods, and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach. May oversee internal or external systems security (i.e., cloud services). Ensure that customers and users have the right access to the right systems at the right times.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Demonstrate Project Management fundamentals, with ability to coordinate and lead numerous cross-functional NSIS-wide team leadership and instructional meetings covering key operational and functional areas including Change Management, Metrics Reporting, and team coordination sessions
• Demonstrate Overall understanding of ITSM Strategy and Operations with deeper knowledge and ability to lead others in the area of Incident and Change Management disciplines. Work across teams to refine Adjustable Down Time Minutes (ADTM) reporting within incidents, reduce false assignment, and remedy incorrect attribution
• Serve in a Governance role among NSIS Teams. Lead team members to compliance using data and policy to enforce perspectives
• Support and enforce NSIS team direction for compliance to corporate and industry information standards
• Recognize and challenge risks presented by non-compliant planning to avoid execution impacts
• Oversee NSIS change approval meetings, follow-up to provide oversight approvals
• Lead Incident and Problem Review sessions to ensure accuracy and committed ownership
• Identify change work that will contribute to infrastructure stability
• Identify and drive to mitigation of operational risks presented by policy gaps in change activity
• Recognize and flag security risks related to proposed change activity
• Serve in a team lead capacity, ensuring the formulation and implementation of procedures and systems are compliant to NSIS policies
• Monitors Subject Matter Experts (SMEs) to ensure their practices reflect current standards to maintain compliance within their respective spheres
• Propose, review, and approve proposed revisions to change management procedures
• Serves as the authoritative SME, collaborate, and offer guidance and direction to NSIS Team members in the area of Information Security engineering
• Mentor and coach team members and other individuals, providing guidance and expertise, promoting continued integration of technological advances to further enhance compliance and stability

performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of working knowledge of ITSM Fundamentals regarding Change Management, Incident Management, and Problem Management Disciplines
• 3+ years of experience as a SME on Information Security concerns related to ITSM Disciplines
• Ability to coordinate and lead large teams in regular Stand-up and staff meetings. (Offshore interaction)
• Ability to influence outcomes based on standards, policies, and requirements
• Ability to state fact-based perspectives assertively and concisely. (Could be preso, sharing data sources, or docs)

Preferred Qualifications:

• Advanced Higher Education
• 7+ years of working knowledge of ITSM Fundamentals regarding Change Management, Incident Management, and Problem Management Disciplines
• ITSM experience in the healthcare industry
• Inventory Management experience
• Offshore team interaction
• Ability to manage Microsoft Team channels

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.