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Job Category
Products and Technology

Job Details

Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

The successful candidate will join our network services organization within Business Technology. This senior director position is responsible for network design, implementation, and the operation of our global data centers, backbone, internet egress, office, wireless and network security infrastructure.

Reporting to this function is a team of senior engineers, directors and managers. This role is accountable for establishing strategic direction, developing engineering and operations best practices, and the delivery and service management of all network services. The candidate will have a passion for robust service monitoring and will leverage metrics and key performance indicators to drive excellence around service availability, reliability, capacity and security.

As a leader, this role will invest in the career development of their direct reports and their overall organization. They will focus on building the skills and the capabilities that are required to increase team efficiency and reduce time to deliver. They will collaborate with peer organizations across BT Technology Services, Security, and our Technology and Product organizations to align strategic initiatives and to deliver on shared goals.

Responsibilities:

• Ensures the successful execution of engineering projects by developing and implementing plans to ensure that all related projects are delivered within the planned scope, schedule, and budget
• Drives continuous process improvement and innovation by identifying inefficiencies in current processes; improving the agility of the team; and adopting industry trends for innovation
• Works closely with Product Management, Enterprise Architecture, Security, and Business Application Teams to develop new infrastructure capabilities
• Develops and tracks key success metrics to ensure we are achieving our objective with new technologies
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent
• Guide teams to develop a multi-year roadmap for delivering new Network capabilities and enhancing existing capabilities
• Alignment of IT strategy and planning with the company's business goals
• Ensure the teams' development process delivers quality and leverages agile/scrum methodologies
• Identify world-class engineers, inspire them to join our team, and get them productive quickly
• Supercharge the individual growth of engineers with coaching and mentorship

Minimum Qualifications:

• 10 years of work experience in the network technology domain, with at least 2 years of experience in managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
• Experience in areas such as process design, Agile Scrum, re-engineering, organizational transformation, ITIL, Six Sigma and Lean and/or CMMI
• Broad technical knowledge of network engineering systems
• Enterprise experience within a global organization with 100,000+ employees
• In-depth knowledge of engineering best practices, IT governance, and operational excellence
• Must be results-oriented and able to move forward without complete information

Preferred Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Experience in codifying infrastructure. Programming in Perl, Python, C/C++ or Java
• Exposure to process and project management including PMP, ITILv3, and ITSM expertise
• Experience with Agile and Scrum

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote

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