Job Title
Sr. DevOps Engineer
Job Purpose
What does a great Sr. DevOps Engineer do?
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv. The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems.
DevOps Responsibilities:
- Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
- Collaborate with multiple internal teams across disparate groups to resolve client support escalations
- Create/Maintain documentation for operational procedures as required
- Provide after-hours and on-call support for client service delivery
- Create and maintain Continuous/Integration and Continuous/Delivery (CI/CD) pipelines to automata deployments.
- Create and maintain our applications in a Cloud Computing environment using AWS, Apigee PCF, Kubernetes, and Docker
- Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
- Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
- Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites.)
- Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
- Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
- Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
- Demonstrated ability to determine and document complex software or system functional specifications.
- Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
- Review, implement and support Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
- Occasionally respond to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
Basic Qualifications for Consideration:
- Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
- Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
- Experience with SDLC, Agile development and Waterfall methodologies
- Hands on experience in UNIX & shell scripting.
- Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
- Strong user/admin experience with Linux/Unix command line
- Strong experience with monitoring systems such as Splunk, App Dynamics.
- Expertise in networking protocols, networking and routing strategies
- Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
- Expertise in Web & Application servers including JBoss and Apache
- Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
- Experience with Mobile Payments (highly recommended)
Who We Are: Fiserv's Universal Commerce (uCom) enables commerce to follow consumers across omni-channel devices, including mobile phones, connected cars, and IoT devices. By providing connectivity to otherwise disparate merchants - such as automakers and gas stations, or restaurants and sports venues - uCom effectively bridges the gap between digital and brick-and-mortar commerce, powering a frictionless consumer experience while allowing businesses to maximize their footprint in the digital world.
Fiserv's uCom safely and securely enables payments, through any channel, and is compatible with a wide array of payment methods. The solution also enables frictionless payment experiences like order-ahead, pay-at-the-table, pay-at-pump, scan and go, delivery and pickup, in-car ordering, loyalty payments, and more.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
This role is not eligible to be performed in Colorado.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.