Solutions Support Engineer

+ 80 more | Remote
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At Wiz, we move quickly. We’ve set the record for the fastest first year revenue growth of any tech startup, the fastest company to acquire more than 20% of the Fortune 500 as customers, and the fastest company to reach $1B (and then $6B) in valuation. Most importantly, we provide the fastest ROI of any security product – Wiz connects to the entire multi-cloud environment within 15 minutes and identifies the specific infiltration vectors that make clouds susceptible to a breach in under 24 hours so organizations of all sizes and industries can rapidly identify and remove the most critical risks in AWS, Azure, GCP, and Kubernetes. Join us as we help organizations create secure cloud environments that accelerate their businesses.

As a Cloud Support Engineer you will be a part of a global team that provides full support to help Wiz customers seamlessly resolve issues.

What You'll Do:

  • Work as part of a global team of that ensures 24-hour customer support. This will include a need to sometimes work non-standard work hours.
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
  • Develop in-depth understanding of product technology and customer architectures by troubleshooting, reproducing, determining root causes, and building tools for faster diagnosis.
  • Understand customer issues and advocate for their needs with cross-functional teams including Product, Engineering, and CS.

What You'll Bring:

  • Bachelor's degree in a technical field or equivalent practical experience in technical support or closely related role.
  • Experience troubleshooting and advocating for customer needs.
  • Ability to work non-standard hours, weekends, holidays, and shift-based schedules.
  • Experience with cloud based technologies.
  • Ability to quickly prioritize multiple tasks with attention to detail.
  • Excellent written and verbal communication skills within a fast-paced setting.

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • TerraformLanguages
    • Google CloudFrameworks
    • AWS (Amazon Web Services)Frameworks
    • AzureFrameworks
    • KubernetesFrameworks
    • JIRAManagement
    • AirtableManagement
    • NotionManagement
    • Adobe BizibleCRM
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • GongCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • Lean DataLead Gen

What are Wiz Perks + Benefits

Culture
Friends outside of work
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within

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