Solutions Center of Excellence Architect

| San Diego, CA +1 more | Remote
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ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

As we grow, it is important for our internal teams to have immediate access to information required to support our customers throughout their lifecycle with ClickUp. Our platform is a highly customizable used by a vast array of customers. We are looking for someone to put together a way for our team to quickly access common configurations and workflows. You will also help to create a centralized communication channel for unique customer needs. This will ensure our customers have the information they need at any phase!

As an additional member of ClickUp's Solutions Center of Excellence team, you will provide product knowledge and standard methodologies to a variety of teams. This includes sales, services, customer enablement, customer success and customer support. You'll work with teams across the company to gather solutions and create standardized information resulting in solutions that are reusable for others.

The Role:
  • Create and maintain a single source repository for the standard methodologies of how to configure and implement ClickUp solutions.
  • Dig deep in each use case to fully understand customer requirements and create the best solutions applying ClickUp, or partner with other teams to build solutions.
  • Standardize solutions for use across internal teams as well as work with our Customer Enablement team to document these solutions for our customers.
  • Create and handle a coordinated communication channel between various departments providing ClickUp support.
  • Maintain the ClickUp template center for all community templates that customers can use. Work with Customer Enablement on documenting how to use them.
  • Create and Maintain common use case repository, including quick facts and FAQ's
  • Serve as liaison between product and other teams. Provide contributions to the product roadmap.
  • Conduct recurring meeting with various teams to share product related information and solicit feedback.
  • Assist with product demos and/or build outs when required.
  • Strong problem solving skills, with heavy emphasis on solutions to use the power of ClickUp to achieve new heights!
  • Deep understanding and prior experience implementing multiple types of use cases of ClickUp or other Collaborative Work Management tools (Monday, Asana, Jira, Wrike, Planview, Clarizen, Smartsheet, etc).
  • Experience with common use cases such as IT, PMO, Sales/CRM, Marketing/Creative, and Engineering/Product Development.
  • Ability to learn diverse use cases and industries, and build solutions to meet their needs.
  • 2-3 years of experience in B2B SaaS as a solution architect, implementation manager, solutions engineer, technical consultant, specifically within onboarding and implementation of software.
  • Strong project management skills to keep projects on-track and run unique flows.
  • At least 2 years implementing new technology for medium and large organizations.
  • Ability to clearly articulate technical topics to a non-technical audience.
  • Superb written and verbal communication skills.
  • Positive demeanor, empathy, and high energy.
  • Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
  • Experience with relevant enterprise solutions such as JIRA, ServiceNow, Salesforce, Oracle, etc.
  • Experience with workflow automation or integration tools, such as Zapier, Integromat, Workato, etc.
  • PMP or Agile Scrum certified.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!


Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.


Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is


Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.


Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!


Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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