Software Support Engineer I
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This is a mid-level role with opportunity for rapid professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company. You will collaborate with various departments and teams to position the client for a successful engagement. Come work as a vital member of a client facing, cross-functional team to deliver on the value proposition of our Software Solutions.
Location: Remote in the United States - up to 10% travel
Reports to: AJ Banda
Direct Reports: 0
What You’ll Do
- Work as a member of the Software Services Team
- Represent Axon’s technical expertise to an agency through superior support services
- Collaborate with the customer and make the right technical decisions to accomplish their intended outcomes
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Log & provide detailed notes on each customer interaction
- Develop knowledge base articles on top issues
- Solve problems effectively in an ever-evolving environment
- Report bugs and trends to the necessary Axon teams
- Proactively improve knowledge and develop analytical and technical skills
- Provide back-up support to other Software Support teams - Integrations, NIBRS, Data
What You Bring:
- Bachelor in Information Technology, Operations, Computer Science, or Engineering.
- Proficient SQL Skills: experience writing complex queries and Statements, Data Definitions, Data modeling and Normalization
- Coding experience, particularly JSON
- Experience working with relational databases and SQL
- Experience with API troubleshooting, and documentation
- Demonstrated knowledge of technical and systems-level solutions for enterprise software.
- Must have intellectual curiosity, humility, accountability and positive approach
- Must be a strong communicator (both oral & written)
- Experience with the Azure Cloud Ecosystem
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Experience with writing technical and process documentation
- Must be able to pass a CJIS Level 4 background check
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 80,000 in the lowest geographic market and USD 120,000 in the highest geographic market. The on target earnings range for this role is between USD 100,000 in the lowest geographic market and USD 150,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.