Software Engineer
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.
Our Opportunity:
We are currently looking for experienced and motivated Software Engineers to join our North America Tech Support team.
Roles and Responsibilities:
- Triage and prioritization of incidents and support requests.
- Gathering and analyzing data to diagnose problems.
- Escalate any unsolvable or high priority issues to the appropriate team.
- Updating shareholders on the incident response as well as requests.
- Changing configurations, settings, and permissions.
- Installing new software and providing routine maintenance updates.
- Identifying and mitigating issues proactively through capacity planning.
Preferred skills:
- Have strong problem-solving skills with an emphasis on product development.
- Take ownership, with the ability to manage in an environment of quick change to help strategic moves in this rapidly evolving QSR environment.
- Are outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business.
- Have the ability to work in a fast-paced Agile environment and be transparent. Strong professional and oral communication skills.
Required skills:
- Minimum undergraduate degree or equivalent in Computer Science, Engineering, Statistics, Mathematics, or related technical field.
- 2-5 of years experience working with complex ETL solutions.
- 2+ years experience in programming languages like Python, Scala, JavaScript, SQL.
- Ability to write complex SQL statements to query heterogeneous big data sets to process, filter and present large quantities of data.
- Knowledge of Snowflake, AWS Athena, AWS Airflow.
- Good understanding of cloud platform concepts - AWS, such as EC2, S3, DynamoDB and Lambda.
- Experience troubleshooting business critical systems.
- Experience with logging and monitoring tools.
- Experience working in a cloud platform environment.
- Experience using SQL to troubleshoot issues.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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