About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota.

Responsibilities:

• Provide day-to-day operational support on various technology platforms within the company.
• Manage centralized ticket queue, assign & track tasks for timely resolutions.
• Provide Level 2/3 technical support for data processing problems & production escalations (24x7 on-call escalation supports).
• Provide data analysis on various technology platforms within the company and act as a Subject Matter Expert
• Provide unit tests to prove issues are fixed
• Perform regression testing
• Release builds to production systems using CI/CD tools.
• Normal maintenance of code base
• Create new code or enhance new features as part of development projects with limited guidance
• Provide and refine reproduction steps for production issues
• Troubleshoot & rectify application errors by analyzing application/job logs, process and procedures and if needed, dive into a codebase easily to discover issues
• Create and Execute complex SQL and UNIX scripts based on the business requirements.
• Perform data analysis tasks with SQL in order to analyze data processing errors
• Create complex adhoc reports using free form SQL based on user requests
• Perform Data Enrichment/correction of sensitive data using SQL
• Improve operational efficiency by automating the workflow
• Create & maintain operational documentation & trouble shooting guides.
• Continuously identify and takes initiatives to improve applications, processes and business logic to meet user needs as well as improve operational efficiency.
• Develop an understanding of the business and application processes that exist within the company and provide consultation service to business & engineering team on how systems work, how processes interact with other system etc. in production environment
• Build rapport across business various units to elicit problem details
• Work with the on-shore team to co-ordinate the tasks.
• Provide status to the management on regular basis.
• Analyze and review the daily job outputs for the applications to ensure that any errors are addressed immediately and communicated to the respective user groups.
• * Must be flexible to work during Pacific Time Zone

Qualifications:

• Bachelor's degree with 2+ years or equivalent experience in providing application support, performing code/bug fixes in production, technical analysis on data processing problems, analyzing application/job logs for troubleshooting & creating adhoc reports using SQL.
• Strong knowledge and full stack experience in any one of the leading programming languages like Python or Java
• Experience in handling and developing Restful APIs
• Familiarity with automated testing, continuous integration
• Mature skills in data analysis, and in any one of the relational database like DB2, RedShift, MySQL, Netezza etc
• Experience in creating complex SQL queries, reports
• Experience in supporting & troubleshooting applications in various programming languages
• Experience with AWS environments to check the service health and exposure to components EC2,SQS,S3,RDS etc
• Knowledge or experience with one source control systems like github or bitbucket
• Knowledge or experience with Docker or Kubernetes
• Experience with ReadyAPI/SoapUI
• Experience with web technologies including XML, XSD, HTML, CSS, etc
• Exposure in working with on-shore team
• Must possess excellent team leadership skills and analytical skills to be a point of escalation
• Excellent organizational and communicational skills
• Self-motivated and able to work independently.
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Ability to absorb information quickly and retain this knowledge for future reference

#LI-NM1

#GLDR

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.